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Business Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Business Operations Manager to join our team at IT Proactive. The successful candidate will be responsible for overseeing daily operations, including the Support Desk, Project Delivery, Human Resources, Automations, and Proactive Services teams.
Key Responsibilities:
- Culture: Cultivate and maintain a positive company culture, promoting our core values, fostering employee engagement and well-being.
- Leadership: Set the tone for the company, motivating the team, and leading by example.
- Performance Management: Set clear performance metrics and monitor them regularly, reviewing with the team and striving for continuous improvement.
- Client Services: Maintain high levels of client satisfaction in every engagement across all teams.
- Operations Management: Oversee, streamline, and improve our operational procedures to improve efficiency, effectiveness, and business results.
- Cybersecurity Oversight: Work with the team to ensure high levels of Cybersecurity are maintained within our company and those of our clients.
Qualifications and Experience:
- Proven Leadership Experience: The successful candidate should have experience leading a team of diverse employees with different areas of focus and specialty, ideally in a growing business or with more than 20 employees.
- Operational Management Experience: Prior experience overseeing multiple areas of operations, familiarity with EOS/Traction, and engagement from multiple parties to measure, plan, and improve performance on an ongoing basis.
- Financial Management Experience: Should have experience in creating and operating departmental budgets, forecasting, and cost control measures, with the ability to make sound financial decisions that support the organization's objectives while maintaining service levels and capacity for growth.
- Educational Background: The successful candidate will likely possess a bachelor's degree in business administration, management, finance, or a related field, however, equivalent education or experience will be considered.
- Industry Knowledge: A background and general knowledge of the IT industry and specifically Managed IT Service Providers is valuable, with the ability to identify and acknowledge current and future trends, risks, and opportunities.
- Client Services Experience: A proven ability to build and maintain long-term, mutually beneficial, positive relationships with clients, staff, and vendors will be essential to success in this role.
- Change Management Skills: The IT industry changes quickly and frequently, the successful candidate will have a proven track record of managing change within an organization similar to ours.
Required Skills and Experience:
- Leadership:
- Strategic Thinking and Planning:
- Problem Solving:
- Decision Making:
- Financial Acumen:
- Communications:
- Interpersonal Skills:
- Organizational Abilities:
- Analytical Skills:
- Negotiations:
- Project Management:
- IT and Cybersecurity Knowledge:
- Change Management:
- Customer Service: