Airport Operations Associate

1 week ago


Santa Rosa, California, United States Avelo Airlines, Inc. Full time

Job Type

Part-time

Position Overview

As an Airport Operations Associate, you will be instrumental in providing outstanding Customer Service to Avelo's clientele on a daily basis. This role encompasses vital duties in Customer Engagement and Ramp Operations, ensuring the secure and timely departure of Avelo flights.

Compensation

$18 per hour

Key Responsibilities

Customer Engagement

  • Deliver an exceptional Customer Experience by guiding Customers through each phase of their airport journey.
  • Assist in the lobby with Customer check-in and baggage handling.
  • Manage boarding procedures at the gate, addressing Customer inquiries.
  • Support Customers at baggage claim with irregularities, processing claims, and providing information.
  • Assist Customers with disabilities, including operating wheelchairs and managing assistive devices.
  • Operate boarding ramps, jet bridges, and air stairs when available.
  • Perform additional tasks as necessary to ensure superior service for our Customers.
Ramp Operations
  • Work outdoors in varying weather conditions.
  • Facilitate the safe arrival and departure of aircraft as a pushback driver, marshaller, or wing-walker.
  • Handle baggage with care, including unloading, loading, and delivering to the baggage claim area.
  • Conduct aircraft de-icing operations to remove frozen contaminants before departure.
  • Prepare aircraft for departure by servicing potable water and managing lavatory waste.
  • Clean and secure aircraft interiors.
  • Perform other duties as required to ensure safe and timely departures.
Qualifications

  • Ability to adapt to a fast-paced, sometimes high-pressure environment during various shifts, including nights, weekends, and holidays.
  • Exposure to diverse environmental conditions, heights, confined spaces, and loud noises from aircraft and machinery.
  • Regularly lift, push, pull, and move items weighing up to 70 pounds.
  • Capability to assist with wheelchair navigation on inclines.
  • High School Diploma or General Education Degree (GED) is required.
  • Possession of a valid driver's license from a US state.
  • Must successfully complete all pre-employment screening, including background checks and drug testing.
  • Ability to obtain an airport SIDA badge.
Additional responsibilities may be assigned as needed. Duties and responsibilities may change based on circumstances such as emergencies, workload fluctuations, or technical developments.

Avelo is committed to Equal Employment Opportunity.

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