Airport Operations Associate
1 week ago
Job Type
Part-time
Position Overview
As an Airport Operations Associate, you will be instrumental in providing outstanding Customer Service to Avelo's clientele on a daily basis. This role encompasses vital duties in Customer Engagement and Ramp Operations, ensuring the secure and timely departure of Avelo flights.
Compensation
$18 per hour
Key Responsibilities
Customer Engagement
- Deliver an exceptional Customer Experience by guiding Customers through each phase of their airport journey.
- Assist in the lobby with Customer check-in and baggage handling.
- Manage boarding procedures at the gate, addressing Customer inquiries.
- Support Customers at baggage claim with irregularities, processing claims, and providing information.
- Assist Customers with disabilities, including operating wheelchairs and managing assistive devices.
- Operate boarding ramps, jet bridges, and air stairs when available.
- Perform additional tasks as necessary to ensure superior service for our Customers.
- Work outdoors in varying weather conditions.
- Facilitate the safe arrival and departure of aircraft as a pushback driver, marshaller, or wing-walker.
- Handle baggage with care, including unloading, loading, and delivering to the baggage claim area.
- Conduct aircraft de-icing operations to remove frozen contaminants before departure.
- Prepare aircraft for departure by servicing potable water and managing lavatory waste.
- Clean and secure aircraft interiors.
- Perform other duties as required to ensure safe and timely departures.
- Ability to adapt to a fast-paced, sometimes high-pressure environment during various shifts, including nights, weekends, and holidays.
- Exposure to diverse environmental conditions, heights, confined spaces, and loud noises from aircraft and machinery.
- Regularly lift, push, pull, and move items weighing up to 70 pounds.
- Capability to assist with wheelchair navigation on inclines.
- High School Diploma or General Education Degree (GED) is required.
- Possession of a valid driver's license from a US state.
- Must successfully complete all pre-employment screening, including background checks and drug testing.
- Ability to obtain an airport SIDA badge.
Avelo is committed to Equal Employment Opportunity.
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