Customer Service Associate

2 weeks ago


Santa Barbara, California, United States Enterprise Truck Rental Full time

Customer Experience Representative - Airport Operations

Job Overview

Enterprise Truck Rental is seeking a dedicated Customer Experience Representative (CXR) to enhance our service quality at our airport branch. The CXR plays a vital role in ensuring a seamless, friendly, and efficient rental process, both at the time of vehicle pickup and return. Utilizing company-approved sales and service techniques, the CXR will facilitate the rental experience by accurately verifying and documenting all necessary driver information.

Key Responsibilities

  1. Utilize approved sales techniques to assess customer needs effectively.
  2. Present optional products that align with customer preferences.
  3. Ensure all rental and return documentation is completed accurately.
  4. Qualify customers based on company rental requirements.
  5. Provide assistance with local area information, directions, and service details.
  6. Review rental terms with customers to ensure clarity on rates and charges.
  7. Confirm the accuracy of return dates and times on rental agreements.
  8. Discuss all charges with customers at the time of vehicle return.
  9. Prepare the Rental Agreement Folder with all necessary information.
  10. Answer customer inquiries promptly and courteously.
  11. Resolve customer service issues effectively.
  12. Assist in managing customer flow to minimize wait times and enhance service efficiency.

Qualifications

  • Minimum age of 18 years.
  • A valid driver's license is required.
  • High school diploma or GED equivalent is necessary.
  • At least one year of experience in sales or customer service is preferred.
  • Authorization to work in the United States without requiring sponsorship.
  • Availability to work 40 hours per week, including days, evenings, weekends, and holidays.

Equal Opportunity Employer/Disability/Veterans



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