Tax Office Manager

4 days ago


Jonesboro, Georgia, United States H&R Block Full time
About the Role

We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail office team, you will be responsible for providing exceptional client service and leading daily activities to ensure the success of our office.

Key Responsibilities
  • Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
  • Execute and hold tax office associates accountable to client service experience and escalation procedures
  • Lead daily activities to ensure all tax office associates are scheduled and work is completed according to deadlines
  • Lead daily huddles and communicate essential information to office associates
Requirements
  • Prior experience working in customer service or a similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Positive attitude and flexibility to work a flexible schedule
What We Offer

At H&R Block, we believe in the power of people helping people. We offer a range of benefits to support our associates' total well-being, including an Employee Assistance Program, wellbeing program, and discounts on everyday items and services.

Why Join Our Team

We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day. Join us and be part of a team that values diversity and inclusion, and is recognized as one of the best companies to work for.


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