IT Support Engineer I
1 week ago
Benefits:
- 401(k) plan
- 401(k) matching contributions
- Competitive salary structure
- Dental coverage
- Health insurance options
- Paid time off policies
- Vision coverage
- Complimentary snacks and meals
- Career advancement opportunities
- Training and development programs
Merit Technologies is seeking a dedicated full-time Level I IT Engineer to enhance our team. The individual in this role will be responsible for delivering proactive engineering support to clients, both remotely and on-site, as required. As a Managed Service Provider, we pride ourselves on supporting a diverse range of technologies and organizations.
Since our inception, we have focused on providing effective, productive, and profitable IT solutions that empower businesses to operate more efficiently. Our partnership approach allows us to offer services such as RMM, managed services, CIO services, VOIP, security, SaaS development, and disaster recovery.
Key Responsibilities:
- Provide technical assistance both on-site and remotely via various communication methods.
- Troubleshoot a wide array of computer, server, and network issues.
- Maintain, repair, relocate, or handle computer equipment as necessary.
- Configure computer networks while adhering to company standards and policies.
- Demonstrate a comprehensive understanding of Information Technology.
- Exhibit well-developed troubleshooting skills and proven methodologies.
- Analyze complex issues and effectively communicate their relevant aspects.
- Collaborate as part of a team with a positive and flexible attitude.
- Utilize strong problem-solving skills and time management capabilities.
- Possess knowledge of Office 365 applications including Exchange, SharePoint, OneDrive, and Teams.
- Have familiarity with Apple Mac Operating Systems and management.
- Understand Windows 10/11 Operating System and management.
- Be prepared for local travel within the metropolitan area.
Qualifications:
- Experience: Minimum of 1 year in the IT field required; experience in a Managed Service Provider environment is advantageous.
- Language Proficiency: English required; Spanish is a plus.
- Education Level: Bachelor's Degree preferred in Engineering or a related field.
- Combination of education and experience is acceptable.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks effectively with good time management skills.
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