Sales Liaison Specialist

6 days ago


Maryland Heights, Missouri, United States Spectrum Full time
About the Role

The Retail Account Manager – Retailers role serves as a liaison between Spectrum and our Retail Partner big box retailer portfolio. The position grows revenues by maximizing sales through managing the day-to-day relationship of assigned book of business to maximize opportunities, ensuring representation of the Spectrum brand while protecting the overall customer experience.

Key Responsibilities
  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Account Management and Partnership
  • Responsible for strategy execution, field sales operations, and support of assigned: big box retailers
  • Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance and merchandising
  • Conduct regular meetings, trainings and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs
  • Maintain knowledge, ensure delivery and understanding of current products, services, promotions, offerings, etc. to assigned partners
  • Collaborate closely with owners from assigned partners to create/manage growth plans
  • Work with our Operations, Strategy and divisional teams to ensure alignment with department and company's objectives
  • Coordinate and assist with special events, oversee staffing, merchandising and sales execution
  • Sales and Business Development
  • Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month
  • Meet or exceed assigned KPI metrics including, but not limited to: sales quotas, product mix, chargeback, etc.
  • Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners potential
  • Provide frequent reports to channel leadership including sales impact factors, activity feedback, challenges, etc.
  • Prospect new business for quality partners that will represent Spectrum professionally and drive incremental sales volume
Requirements
  • Ability to read, write, speak and understand English
  • Sales presentation skills, problem solving capabilities, organized and demonstrated initiative
  • Effective written, verbal and interpersonal communication skills
  • Ability to work independently
  • Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
  • Travel frequently within the assigned territory
  • Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs and to maximize sales opportunities
  • Reliable transportation
  • Valid and active State driver's license and safe driving record, as required


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