Sales Liaison Specialist
6 days ago
The Retail Account Manager – Retailers role serves as a liaison between Spectrum and our Retail Partner big box retailer portfolio. The position grows revenues by maximizing sales through managing the day-to-day relationship of assigned book of business to maximize opportunities, ensuring representation of the Spectrum brand while protecting the overall customer experience.
Key Responsibilities- Actively and consistently supports all efforts to simplify and enhance the customer experience
- Account Management and Partnership
- Responsible for strategy execution, field sales operations, and support of assigned: big box retailers
- Provide account management including but not limited to: audits, field visits, training, business reviews, product knowledge support, customer concerns, brand compliance and merchandising
- Conduct regular meetings, trainings and account reviews with assigned partners while ensuring they are maximizing Spectrum sales, as well as meeting quality standards and KPIs
- Maintain knowledge, ensure delivery and understanding of current products, services, promotions, offerings, etc. to assigned partners
- Collaborate closely with owners from assigned partners to create/manage growth plans
- Work with our Operations, Strategy and divisional teams to ensure alignment with department and company's objectives
- Coordinate and assist with special events, oversee staffing, merchandising and sales execution
- Sales and Business Development
- Forecast and allocate monthly goals to assigned partners at the start of each new fiscal month
- Meet or exceed assigned KPI metrics including, but not limited to: sales quotas, product mix, chargeback, etc.
- Ability to assimilate provided sales metrics and form strategies to improve poor performance areas and maximize assigned partners potential
- Provide frequent reports to channel leadership including sales impact factors, activity feedback, challenges, etc.
- Prospect new business for quality partners that will represent Spectrum professionally and drive incremental sales volume
- Ability to read, write, speak and understand English
- Sales presentation skills, problem solving capabilities, organized and demonstrated initiative
- Effective written, verbal and interpersonal communication skills
- Ability to work independently
- Comfort utilizing Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
- Travel frequently within the assigned territory
- Flexibility to work retail hours and adjust schedule as needed based on assigned partners' needs and to maximize sales opportunities
- Reliable transportation
- Valid and active State driver's license and safe driving record, as required
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