Order Management Coordinator
1 day ago
We are seeking a highly skilled Order Management Specialist to join our team at Keurig Dr Pepper Inc. As an Order Management Specialist, you will be responsible for providing exceptional service to our Business-to-Business (B2B) customers by processing orders in a timely and efficient manner.
Key Responsibilities- Order Processing: Enter, process, and manage orders in our Enterprise Resource Planning (ERP) system with active ownership and engagement from receipt to customer invoice.
- Customer Support: Provide timely and professional responses to customer inquiries, identifying resources within Supply Chain to support timely resolution.
- EDI Transactions: Support successful execution of Electronic Data Interchange (EDI) transactions and troubleshoot EDI Idoc errors for assigned accounts.
- Team Collaboration: Work collaboratively with Sales, Marketing, Supply Planning, and Logistics teams to ensure seamless order management and execution.
- Process Improvement: Identify and champion process improvement opportunities to eliminate non-value-added work and enhance customer satisfaction.
- Experience: 1+ years of progressive experience in Supply Chain, preferably in consumer product goods.
- Technical Skills: Experience working with Order Management/ERP systems, EDI, online vendor portals, databases, and software systems.
- Communication: Excellent communication and interpersonal skills to build trusting relationships with customers and internal partners.
- Analytical Skills: Ability to analyze data and identify opportunities for process improvement.
- Microsoft Office: Proficiency in Microsoft Office Suites, including Excel, Word, PowerPoint, and PowerBI.
- Builds Trusting Relationships: Uses appropriate interpersonal styles to establish effective relationships with customers and internal partners.
- High Impact Communication: Clearly and succinctly conveys information and ideas to individuals and groups in a variety of situations.
- Managing Work: Effectively manages one's time and resources to ensure that work is completed efficiently.
- Work Standards: Sets high standards of performance for self and others, assuming responsibility and accountability for successfully completing assignments or tasks.
Keurig Dr Pepper Inc. is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed, and partner brands. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values.
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