Lead Continuous Improvement Strategist

2 weeks ago

Cleveland, Ohio, United States Cleveland Clinic Full time
Job Overview
Join the Cleveland Clinic team, where you will collaborate with dedicated professionals to deliver exceptional healthcare. Cleveland Clinic is recognized as one of the premier healthcare institutions in the nation.

Position Summary
As a Senior Continuous Improvement Specialist, you will oversee significant and intricate improvement initiatives or projects, utilizing project management and continuous improvement methodologies to achieve impactful results. This role collaborates with key leaders to comprehensively manage continuous improvement activities and projects. You will also mentor and guide continuous improvement and project management practices at all organizational levels, enhancing the capabilities of caregivers through the Cleveland Clinic Improvement Model (CCIM).

The Ideal Candidate:
  • Exhibits strong management and leadership abilities.
  • Possesses advanced problem-solving skills.
  • Demonstrates experience in conflict resolution.
  • Communicates effectively in both written and verbal formats.
  • Works well in teams and motivates others.
  • Manages organizational tasks and multitasks efficiently.

This role presents a rewarding opportunity with growth-oriented projects, mentorship, and resources. You will gain significant exposure to both institute and departmental leadership, with numerous avenues for career advancement. This position is primarily remote, with occasional meetings as required by project assignments.

What We Offer:
At Cleveland Clinic, we prioritize our caregivers' well-being, providing resources for professional development, a fulfilling career path, and comprehensive benefits that support your health and future.

Key Responsibilities:
  • Lead operational teams in understanding the Cleveland Clinic Improvement Model (CCIM), focusing on organizational alignment, visual management, problem-solving, and standardization.
  • Develop and sustain CCIM program initiatives across designated areas, managing large or complex projects with advanced continuous improvement and project management tools.
  • Instruct, coach, and mentor leadership and frontline caregivers on continuous improvement best practices.
  • Enhance the capabilities of customers and CI team members by analyzing and measuring the effectiveness of existing processes to create sustainable, repeatable, and quantifiable improvements.
  • Manage a portfolio of substantial improvement activities, ensuring measurable outcomes.
  • Research best practices internally and externally, applying insights to assigned areas.
  • Foster effective working relationships across all organizational levels to achieve mutually beneficial outcomes.
  • Identify organizational needs, develop, and implement plans to address them using the Continuous Improvement model.
  • Support CI team members in navigating organizational dynamics.
  • Collaborate with operational leaders to drive decision-making for business success.
  • Perform additional duties as assigned.

Qualifications:
  • Bachelor's Degree required; Master's Degree preferred.
  • In lieu of a Master's Degree, six years of process improvement experience or a Lean Certification may be acceptable.
  • Certifications: Project Management Professional (PMP) or Lean Certification preferred.
  • Minimum six years of business or healthcare experience, with a focus on process improvement or project management.
  • Experience in a transformation or change agent role within a Lean transformation environment is preferred.
  • Demonstrated ability to communicate effectively and collaborate across all organizational levels.
  • Healthcare experience is preferred.

Physical Requirements:
Ability to walk and stand as required.

Personal Protective Equipment:
Adhere to standard precautions using personal protective equipment as necessary.

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