Customer Account Management Supervisor
2 weeks ago
Are you seeking a rewarding career path with opportunities for advancement? If you are an experienced collections professional looking for a more supportive environment than traditional collection agencies, PeopleShare Inc. has an exceptional opportunity for you as a Collections Team Leader with a leading HVAC company on the east coast.
As a Collections Team Leader, you will become an integral part of a dedicated team of finance specialists, responsible for managing customer accounts, reaching out to clients regarding overdue balances, and establishing payment arrangements. This role emphasizes a customer-centric approach, focusing on service rather than aggressive tactics.
The ideal candidate for the Collections Team Leader position will possess a minimum of 3 years of experience in collections or related financial sectors, along with a strong track record of delivering excellent customer service.
Job Details for the Collections Team Leader:
- Schedule: Monday-Friday, Full-time with FLEXIBLE START TIMES between 7:45 AM and 9:00 AM
- Pay Rate: $19-21/hr (negotiable based on experience)
- Oversee customer accounts to ensure timely payments
- Contact customers to notify them of overdue balances, collect payments, and assist in setting up payment plans
- Process refunds and manage credit card transactions
- Maintain updated account information and handle membership renewals, extensions, and cancellations
- Address customer inquiries related to payments and account issues
- Investigate customer account details, payment history, and necessary documentation
- High School Diploma or GED required
- Exceptional mathematical and analytical skills
- Detail-oriented with strong organizational abilities
- Minimum of 3 years of experience in collections or finance-related fields
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