Operations Supervisor

1 month ago

Wilmington, Delaware, United States The Cigna Group Full time
The job profile for this position is Operations Supervisor, which is a Band 3 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

As an Operations Supervisor - Fulfillment, you will be responsible for day-to-day operations of a team of associates in Pharmacy Operations monitoring productivity and performance standards while planning and directing workflow and project assignments.

Shift:

Monday through Thursday 3:00 PM - 11:30 PM

Friday 12:00 PM - 8:30 PM

How you'll make a difference:

  • Oversee a team of Pharmacy Technicians, Production Clerks and Warehouse Associates who support fulfillment within Pharmacy Operations.
  • Promote a positive team environment and ensure best practices are shared.
  • Assist in development of programs and process improvements to enhance the level of internal and external customer service provided.
  • Oversee team and individual performance standards and service standards are met.
  • Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity.

What you need to do the job:

  • High School Diploma or equivalent is required; Bachelor's Degree preferred.
  • Work experience managing teams in a distribution/fulfillment, or pharmacy dispensing setting.
  • Demonstrated leadership skills and the ability to effectively develop and assist team members.
  • General PC knowledge; MS Office, Internet, email.
  • Excellent oral, written and phone communication skills.
  • Experience in training and coaching less experienced staff.
  • Advanced problem solving skills.
  • The ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Ability to adapt to a dynamic working environment, make independent decisions.
  • Demonstrated ability to handle difficult conversations in a professional manner.
  • Pharmacy Technician License/Certification is a plus but not required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.

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