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Client Support Specialist
2 months ago
Position: Client Support Specialist
Location: Phoenix, AZ
Contract Duration: 06 months | Onsite
Compensation: $20/Hr. to $22/Hr.
Role Responsibilities:- Handle incoming calls and perform case intake from a designated queue for the majority of the workday.
- Offer guidance on general policy inquiries and facilitate resolutions for straightforward cases.
- Recognize cases that necessitate escalation and complete the necessary documentation.
- Respond to basic inquiries and direct managers to the appropriate Employee Relations Tools or resources as required.
Collabera is a leading Global Digital Solutions Company specializing in Software Engineering Solutions for the most innovative organizations worldwide. With a strong foundation in addressing the engineering demands of prominent businesses across sectors such as Technology, Financial Services, Telecom, and Healthcare, Collabera currently operates in 60 locations across 11 countries, serves 30% of the Fortune 500, and has consistently outpaced industry growth rates by 3-4 times for several years.