Team Member

7 days ago

Dunwoody, Georgia, United States Chicken Salad Chick Full time
Job Summary

The Team Member is a key member of our restaurant team, responsible for delivering exceptional customer experiences and supporting the overall success of our business. This role involves working directly with guests and fellow team members to create a welcoming and efficient dining environment.

Key Responsibilities
  • Offer every guest a superb experience that creates a lasting memory, including greeting every guest to welcome them to our restaurant.
  • Support and assist fellow team members whenever possible, promoting a positive and collaborative team culture.
  • Maintain a safe, clean, and organized work area according to our standards, ensuring a high level of quality and attention to detail.
  • Monitor quality, safety, and appearance of all products and ingredients, adhering to our quality control procedures.
  • Complete assigned tasks efficiently and thoroughly in accordance with our standards, ensuring seamless execution of daily operations.
  • Restock work area before leaving shift, maintaining a well-stocked and organized environment.
  • Adhere to Company uniform and grooming standards, presenting a professional image at all times.
  • Attend all scheduled employee meetings and bring suggestions for improvement, fostering a culture of continuous learning and growth.
  • Report problems (faulty equipment, product shortages, etc.) to supervisor promptly, ensuring prompt resolution and minimizing disruptions.
  • Complete other related duties as assigned by supervisor, demonstrating flexibility and adaptability in a fast-paced environment.
Business Operations

As a Team Member, you will be responsible for ensuring the smooth operation of our restaurant, including:

  • Ensuring specials, promotions, and marketing plans are presented according to company procedures during shift.
  • Ensuring that hours of operation for the restaurant are maintained during their shift.
  • Ensuring compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
Cashier/Service Responsibilities

As a Team Member, you will be responsible for delivering exceptional customer service, including:

  • Always adhering to Brand Standards for uniform appearance and personal grooming.
  • Maintaining a safe, clean, and organized work area.
  • Being a team player—supporting and assisting fellow team members whenever possible.
  • Maintaining cleanliness/sanitation standards.
  • Greeting Guests, taking food/beverage orders, expediting orders, assisting with dining room service.
  • Properly operating POS system for taking all types of Guest orders.
  • Responsible for properly charging Guests and for collecting payment for orders; cash, credit or debit card transactions.
  • Answering phone properly with knowledge to assist Guest with questions/information and take phone orders.
  • Interacting with Guests in a friendly and efficient manner.
  • Restocks drink station and expo area, maintains restroom cleanliness, empties trash cans and helps to keep dining room and other Guest areas clean.
  • Maintains proper product temperatures per standards.
  • Maintains portion-control for products per standards.
  • Cleans equipment, as assigned, thoroughly and in a timely fashion.
  • Keeps floor in work or service area clean and free of debris.
  • Completes daily tasks timely and thoroughly in accordance with standards.
Line Prep/Kitchen Production Responsibilities

As a Team Member, you will be responsible for preparing and cooking food products, including:

  • Always adhering to Brand Standards for uniform appearance and personal grooming.
  • Completing duties on opening and closing prep and checklists.
  • Referring to Daily Prep List at the start of each shift for assigned duties.
  • Preparing a variety of food products, including chicken salads, pimento cheese, side salads, soups, sauces, cookies, desserts, and other items for cooking/serving to Guest according to CSC recipe and product standards.
  • Understanding and complying consistently with CSC standard portion sizes, cooking methods, quality standards and kitchen rules, policies and procedures.
  • Preparing all Guest orders with strict adherence to CSC standards for quality, portioning and appearance standards.
  • Preparing all Guest orders adhering to CSC SOS goals.
  • Preparing all food products in accordance with CSC portion sizes and recipe specifications.
  • Maintaining a clean and sanitary workstation, including tables, shelves, walls, steamer, sandwich line, and refrigeration equipment.
  • Closing the line kitchen properly, following the closing checklist for line kitchen and assists others in closing the kitchen.
  • Attending all scheduled employee meetings and brings suggestions for improvement.
  • Promptly reporting equipment and food quality problems to Management.
  • Informing Management immediately of product shortages.
  • Using our Standard Recipe Cards for preparing all products, relying on established procedures rather than personal memory or other employees.
Requirements

To be successful in this role, you will need:

  • Ability to work in a fast-paced environment.
  • Ability to clearly and professionally communicate with team members and guests.
  • Ability to multitask.
  • Excellent attendance and punctuality; reliability.
  • Reliable transportation to and from work.
  • Must be at least 16 years of age or older.
Education and Experience

Prior experience in a restaurant or retail environment is a plus, but not required.

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