Restaurant Operations Manager

7 days ago


Dunwoody, Georgia, United States SE Blenders Full time

About the Role:

The Store Manager is a key leadership position responsible for the overall success of our Smoothie King franchise. As a Store Manager, you will be the driving force behind delivering an exceptional customer experience, driving sales growth, and maintaining a positive and productive work environment.

Key Responsibilities:

  • Customer Experience: Ensure that team members provide the highest standard of service and product quality to every guest.
  • Store Operations: Optimize store profits by managing labor costs, food costs, and expenses effectively.
  • Team Management: Lead and develop a high-performing team, ensuring every shift is staffed and managed properly.
  • Cleanliness and Maintenance: Maintain a clean and welcoming environment in all areas of the restaurant.
  • Guest Experience: Create an environment that encourages a "Guest comes first" attitude and holds team members accountable for delivering an exceptional guest experience.
  • Talent Management: Identify, hire, train, and develop talent, and provide feedback, recognition, and coaching to team members.
  • Brand Loyalty: Maintain brand loyalty by communicating and executing a positive brand impression to the overall guest experience.
  • Marketing and Promotion: Promote the business through local marketing, community outreach, and special events.
  • Compliance: Ensure compliance with operational standards, company policies, federal/state/local laws and ordinances.

Requirements:

  • Leadership Experience: Minimum 3 years' leadership experience in the hospitality industry.
  • Microsoft Office Knowledge: Required.
  • POS Knowledge: Knowledgeable of general POS functionality.
  • Drive-Thru Experience: A plus for locations with a drive-thru.
  • Interpersonal and Communication Skills: Excellent interpersonal and communication skills, ability to give and receive feedback.
  • Problem-Solving Skills: Strong problem-solving skills.
  • Schedule Flexibility: Ability to work a flexible schedule including nights and weekends.
  • ServSafe Certification: Preferred.

Physical Requirements:

  • Physical Abilities: Ability to operate a blender and POS cashier system, regularly move boxes weighing up to 55 lbs., and constantly bend, reach, and scoop.
  • Environmental Tolerance: Ability to tolerate exposure to a wide variety of fresh, dried, and/or frozen products, and powdered substances without posing a direct threat to personal health and safety.


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