Manager of Residential Imaging Services

2 weeks ago


Texas, United States Onward Play Full time

About the Role: Onward Play is seeking a committed Residential Photo Manager to enhance our team. This position offers a unique chance to blend leadership, technical skills, and superior customer service to produce outstanding media for residential listings.

Key Responsibilities:

  • Oversee and direct a team of 8-10 photographers, offering mentorship and constructive feedback to ensure exceptional performance and compliance with company standards.
  • Design and execute streamlined workflows to maximize output while preserving quality in products and services.
  • Perform regular quality assessments on all media to guarantee accuracy, completeness, and alignment with brand standards.
  • Ensure high levels of client satisfaction by addressing inquiries or concerns promptly and delivering exceptional service throughout the engagement.
  • Regularly analyze KPI and scorecard performance to pinpoint critical areas for enhancement.
  • Act as the main contact for technical challenges related to equipment and software.
  • Collaborate closely with internal departments, including logistics, sales, and customer support, to manage appointments, fulfill client requirements, and ensure smooth service delivery.

Qualifications:

  • A Bachelor's degree from an accredited, non-profit institution.
  • 3-5 years of direct management experience overseeing 6 or more employees, including remote team management.
  • Outstanding communication abilities and a knack for motivating and engaging remote teams effectively.
  • Meticulous attention to detail and a commitment to upholding high standards of quality and precision.
  • A strong dedication to providing exceptional customer service and ensuring client satisfaction.
  • Willingness to travel for fieldwork as necessary and availability to work evenings or weekends to accommodate client needs.
  • Familiarity with Matterport technology and 3D scanning techniques is advantageous.
  • A valid driver's license is required.

Why Join Us: At Onward Play, you will work alongside industry leaders, enjoying competitive compensation and performance-based incentives. We are committed to your professional and academic development through internal training, tuition reimbursement, and an inter-office exchange program. Our comprehensive benefits package includes healthcare coverage, life and legal insurance, a retirement plan with matching contributions, an employee stock purchase plan, paid time off, and more. We embrace Diversity, Equity, and Inclusion principles and encourage all qualified candidates eligible to work full-time in the United States to consider this opportunity.



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