Apartment Property Manager

2 days ago

Plano Texas, United States LiveNjoy Residential Full time
Job Description

LiveNjoy Residential is seeking a highly skilled and experienced Apartment Property Manager to oversee the day-to-day operations of our residential properties. As a key member of our team, you will be responsible for ensuring the smooth operation of our properties, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Leasing and Renewals
    • Oversee leasing activities across multiple properties
    • Follow up on leads and approve outstanding applications
    • Collaborate with property managers to ensure optimal occupancy rates
  • Customer Satisfaction and Conflict Resolution
    • Proactively manage customer satisfaction and address resident feedback
    • Ensure prompt resolution of work orders to improve tenant retention
    • Respond to all tenant inquiries and efficiently resolve conflicts in a professional manner
  • Collections and Financial Management
    • Review and address collections daily with property management teams
    • Make decisions regarding evictions, hold-off agreements, or other appropriate payment arrangements
    • Ensure properties meet monthly budgets and goals
  • Maintenance and Work Orders
    • Monitor all property work orders and supervise their execution by maintenance personnel
    • Ensure timely resolution of maintenance issues to maintain property standards
  • Unit Preparation and Move-Ins
    • Manage the schedule for preparing units for new residents
    • Oversee progress to ensure timely move-ins across properties
  • Move-Out Reconciliations
    • Oversee, manage, and execute move-out reconciliations
    • Provide residents with accurate final account statements
    • Work closely with staff to ensure timely information upon move-out
  • Strategic Planning and Budget Management
    • Utilize strategic planning to consistently meet monthly budgets and goals
    • Audit rent rolls to track rent, lease expiration, month-to-month tenancy, and eviction status
  • Human Resources and Team Management
    • Submit all necessary HR paperwork to corporate for new hires, payroll, terminations, etc.
    • Source, hire, and support new potential candidates
    • Provide support and guidance to property managers and staff
  • Communication, Coordination, and On-Site Inspections
    • Effectively communicate with city officials, staff, property owners, lenders, insurance companies, and other routine visitors and inspectors
    • Conduct thorough property walks and regular inspections to ensure properties are well-maintained and compliant with safety regulations
    • Support the buying, selling, or refinancing of properties
  • Emergency Response
    • Play a supporting role for any on-site emergencies
    • If necessary, take action by coordinating with maintenance, contractors, vendors, or other emergency services
  • Additional Duties
    • Perform other assigned duties as needed to support property managers and ensure smooth operations
    • Implement best practices in property management and ensure compliance with industry standards

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