Security Operations Coordinator

1 week ago

South Bend, Indiana, United States Four Winds Casinos Full time

POSITION SUMMARY:

The Security Operations Coordinator is accountable for the effective management of communication between Security Management, Security Personnel, Surveillance Teams, various Casino Departments, Local Law Enforcement, and Emergency Medical Services across the property and affiliated operations. This role is crucial in ensuring continuous oversight of all gaming areas and the entire facility to safeguard both individuals and assets within the casino environment.

KEY RESPONSIBILITIES:

Maintain a comprehensive log of all radio and telephone communications to and from the Security Dispatch Center, ensuring the appropriate authorities are notified based on the nature of the calls. Allocate Security Officers as required for specific details and requests from other departments, as well as coordinate with external agencies as necessary. Handle incoming inquiries from guests regarding Security issues and service matters, providing accurate information and timely message delivery. Stay informed about all departmental Policies and Procedures, the Emergency Action Plan, Crisis Communication Plan, and standard operating procedures of Local Law Enforcement and Emergency Medical Services relevant to the Casino. Alert the Shift Manager, Assistant Shift Manager, or Floor Supervisor of any significant conditions as required. Foster positive relationships with guests and employees through prompt, courteous, and efficient service. Possess knowledge of emergency systems, including power and radio systems, and understand how to respond to notifications and contact the appropriate responders. Continuously monitor designated areas of the property, identifying potential security and safety risks, and report them to the relevant parties for resolution. Utilize necessary equipment to document and report any illegal, suspicious, or unusual activities occurring on the premises. Maintain a thorough understanding of Gaming Commission regulations and ensure compliance throughout the property. Support colleagues, supervisors, and management in safeguarding assets within their respective departments. Collaborate with the Surveillance Department when further investigation is warranted. Facilitate information flow within the department by participating in regular meetings. Ensure accuracy and thoroughness in departmental records and reports. Offer suggestions for potential improvements in policies and procedures with a focus on safety, security, and asset protection.

CULTURE AND VALUES:

Create an enjoyable atmosphere for all casino guests. Promote mutual respect, dignity, and integrity among all employees by consistently setting positive examples.

The responsibilities outlined above are intended to provide a general overview of the role. They are not exhaustive and may evolve as necessary.

QUALIFICATIONS:

Successful candidates must demonstrate the ability to fulfill each essential duty effectively. The following qualifications are indicative of the knowledge, skills, and abilities required. Reasonable accommodations may be made for individuals with disabilities.

EDUCATION AND EXPERIENCE:

A high school diploma or equivalent (GED) is preferred.

SPECIAL REQUIREMENTS:

A Level 2 Gaming License is mandatory for this position.

Proficiency in Microsoft Excel, Access, Word, Outlook, and relevant software such as TurboVUi Dispatch and Advantage monitor software is essential. Strong communication and typing skills are required, along with the ability to manage multiple tasks simultaneously using surveillance, computer, radio, and emergency equipment responsibly. Candidates must be capable of working independently with minimal supervision and effectively delegating tasks to other Security Officers. Confidentiality regarding sensitive information is crucial. Familiarity with closed-circuit television equipment is preferred. Exceptional observational and communication skills are necessary.

LANGUAGE PROFICIENCY:

Candidates must be able to read, analyze, and interpret documents such as safety rules and operational manuals. Analytical skills are required to summarize data for reports and address various administrative challenges. The ability to compose routine reports and correspondence is also necessary.

MATHEMATICAL ABILITY:

Candidates should be able to perform basic mathematical operations, including addition, subtraction, multiplication, and division, using whole numbers, fractions, and decimals. The ability to compute rates, ratios, and percentages, as well as interpret data from graphs, is required.

REASONING SKILLS:

Candidates must apply common sense reasoning to diverse situations and prioritize multiple simultaneous tasks and requests effectively.

PHYSICAL REQUIREMENTS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

While performing the duties of this position, employees are regularly required to sit, operate computer and radio equipment, and engage in hand-eye coordination tasks. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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