Client Relations Supervisor
2 weeks ago
- 401(k) matching
- Paid time off
As a Client Relations Supervisor with Michael Cracchiola - State Farm Agent, you will create outstanding client interactions that support the success of a thriving insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others make you an excellent candidate for this role. You will advance your career while addressing client inquiries, collaborating with other team members, and proactively identifying the needs of the community you serve.
We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.
RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing.
- Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
- Utilize effective communication skills to meet customer needs while fostering business growth.
- Commitment to exceptional customer service
- Able to connect with clients, respond to their inquiries, and foresee their requirements.
- Strong communication skills to assist clients and collaborate with agency colleagues
- Proactive approach to problem-solving
- Hourly compensation plus commission/bonus
- Opportunities for growth and advancement within the office
- Paid time off (including vacation and personal/sick days)
- Health benefits
- Valuable experience for career development
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