Client Relations Specialist
2 months ago
Client Service Representative - Veterinary Care
Job Title: Client Service Representative
Team: Veterinary Care
Function: Service Operations, Client Relations
Job Level: B2
FLSA Classification: Non-Exempt
Status: Full-time
Summary of Job Purpose and Function:
The Client Service Representative is responsible for managing the flow of clients and their pets within the veterinary facility. This role emphasizes effective communication with both team members and clients, ensuring a seamless experience that encourages clients to return and recommend our services to others.
Essential Responsibilities and Tasks:
- Uphold and embody the core values of the organization.
- Proactively attract new clients and advocate for our services.
- Optimize the efficiency of the veterinary team.
- Deliver professional, prompt, and outstanding service consistently.
- Inform clients about wellness plans and preventive care options.
- Assist clients with necessary documentation and appointment scheduling.
- Oversee financial transactions and perform administrative duties.
Hiring Qualifications and Competencies:
- Leadership Skills
- Customer-Centric Approach
- Team Collaboration
- Integrity and Trustworthiness
- Proactive Attitude
- Effective Communication Skills
- Strong Client Service Orientation
- Ability to Prioritize Tasks
- Time Management Skills
Capabilities and Experience:
- Proficient in multitasking and problem-solving.
- Strong organizational and communication abilities.
- Exceptional client service skills.
- Competent in mathematical and computer-related tasks.
Attitudes:
- Initiative
- Integrity
- Team Player
- Adaptability
- Independence
- Resilience under Stress
Special Working Conditions:
- Capability to work at a computer for extended periods.
- Comfort around animals.
- Flexibility in work hours.
- Good physical stamina.
Experience, Education and/or Training:
- High School Diploma or equivalent preferred.
- Previous customer service experience required.
- Background in the medical field preferred.
Company Policy: We are a drug-free, smoke-free, equal opportunity employer.
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