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Client Relations Specialist
2 months ago
Benefits:
- 401(k) plan
- 401(k) matching contributions
- Performance-based bonuses
- Profit-sharing opportunities
- Comprehensive training and development programs
ROLE SUMMARY:
As a Client Relations Specialist with Jd Snead - State Farm Agent, you will be instrumental in delivering outstanding client experiences that contribute to the success of our insurance agency. Your keen attention to detail, strong customer service abilities, and genuine desire to assist others make you an excellent candidate for this role. You will advance your career while addressing client inquiries, collaborating with fellow agency members, and proactively identifying the needs of the community you serve.
We are eager to connect with individuals who embody the qualities of empathy and customer-centricity that we value in our team members. We foresee opportunities for internal advancement for those who are particularly motivated and sales-oriented.
KEY RESPONSIBILITIES:
- Build and maintain customer relationships, ensuring timely follow-ups as necessary.
- Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
- Utilize a customer-focused, needs-based review approach to inform clients about various insurance solutions.
- Employ effective communication skills to meet customer needs while fostering business growth.
- Initial commuting to the designated office location may be required for training purposes.
REQUIRED QUALIFICATIONS:
- Commitment to exceptional customer service.
- Aptitude for effectively engaging with clients, addressing their inquiries, and anticipating their requirements.
- Strong communication skills to assist clients and collaborate with agency colleagues.
- Proactive approach to problem-solving.
- Prior experience in customer service roles.
- Proficient computer skills.
ADDITIONAL BENEFITS:
- Hourly compensation plus commission and bonuses.
- Opportunities for career advancement within the agency.
- Paid time off, including vacation and personal/sick days.
- Health insurance benefits.
- Valuable experience for career development.
