Client Relations Supervisor

2 weeks ago


Colorado Springs, Colorado, United States Roll Off Solutions LLC Full time
Job Overview

Position: Customer Service Manager - Office Manager

Company: Roll Off Solutions LLC

Work Environment: On-site

Compensation: $60,000 - $70,000 annually, commensurate with experience and qualifications

Role Summary: The Customer Service Manager/Office Manager will oversee and direct the customer service team to guarantee exceptional support and satisfaction. This position entails managing the daily functions of the customer service division, addressing intricate customer concerns, and executing strategies to improve the customer journey. The successful candidate will possess robust leadership capabilities, a focus on customer satisfaction, and a demonstrated history of managing customer service teams.

Key Duties:

  1. Leadership and Team Development:
    • Recruit, train, and oversee customer service representatives.
    • Conduct regular performance assessments and provide constructive feedback.
    • Encourage a positive and efficient workplace atmosphere.
  2. Customer Service Management:
    • Supervise daily activities of the customer service department.
    • Ensure prompt and effective resolution of customer inquiries and issues.
    • Track and evaluate customer service metrics to pinpoint areas for enhancement.
  3. Customer Engagement:
    • Establish and nurture strong relationships with key clients.
    • Address escalated customer concerns and resolve them swiftly.
    • Conduct regular customer satisfaction assessments and implement improvements based on insights.
  4. Process Optimization:
    • Identify and apply best practices to boost customer service efficiency and effectiveness.
    • Develop and revise customer service policies and procedures.
    • Collaborate with other departments to streamline processes and enhance overall service delivery.
  5. Reporting and Insights:
    • Prepare and present regular reports on customer service performance to upper management.
    • Analyze trends and data to inform decisions and recommendations.
    • Utilize customer feedback to drive ongoing improvement initiatives.
  6. Compliance and Safety:
    • Ensure all customer service activities adhere to company policies, industry regulations, and safety standards.
    • Promote a culture of safety and compliance within the team.

Qualifications:

  • Bachelor's degree in business management or a related field, or equivalent experience.
  • A minimum of 5 years of experience in customer service management.
  • Demonstrated leadership and team management abilities.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to analyze data and make informed, data-driven decisions.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Strong organizational skills and attention to detail.


  • Colorado Springs, Colorado, United States Sentido Health Full time

    Entry Level Sales Role at Sentido HealthThis position offers significant opportunities for advancement, as promotions are primarily filled from within the organization. The role features a base salary between $35,000 and $45,000 along with a sales incentive of up to $1,500 every 90 days. Key responsibilities include supporting the designated territory, with...


  • Colorado Springs, Colorado, United States Sentido Health Full time

    Entry Level Sales Role at Sentido HealthThis position provides opportunities for advancement, as promotions are generally filled internally. The role offers a base salary between $35,000 and $45,000 along with a sales incentive of up to $1,500 every 90 days. Responsibilities include supporting the designated territory, with the main office located in a...


  • Colorado Springs, Colorado, United States Global Recruiters of Denver Full time

    The Client Services Director is responsible for cultivating high-performing teams and achieving operational excellence by mentoring staff and guiding a team of managers, supervisors, or account managers to elevate their performance. Under the direction of senior leadership, the Director actively implements corporate strategies, collaborates with Advisors to...


  • Colorado Springs, Colorado, United States Globe Life AIL - Isaiah Escalante Full time

    Job OverviewGlobe Life AIL is seeking a highly motivated and driven individual to join our team as a Client Relations Consultant. As a key member of our organization, you will play a crucial role in building and maintaining relationships with our clients, while also driving business growth and development.Key ResponsibilitiesDevelop and implement effective...


  • Colorado Springs, Colorado, United States Kendra Gries - State Farm Agent Full time

    Exciting Career OpportunityAre you a motivated and customer-focused professional? Do you thrive in engaging with clients? If so, a position as a Client Relations Specialist for Kendra Gries - State Farm Agent could be the ideal opportunity for you. Our agency is dedicated to promoting State Farm insurance and financial service offerings.Key...


  • Colorado Springs, Colorado, United States Roll Off Solutions LLC Full time

    Job OverviewPosition Title: Customer Service and Satisfaction SpecialistWork Environment: On-siteCompensation: $40,000 - $50,000 annually, depending on experience and qualificationsRole Summary: The Customer Service and Satisfaction Specialist will act as the main liaison for clients, managing inquiries, resolving challenges, and ensuring exceptional levels...


  • Colorado Springs, Colorado, United States Tan Your Hide II Inc Full time

    Join Our Team as a Client Relations Specialist We are excited to announce an opportunity for a dedicated Client Relations Specialist to become a vital part of our organization. In this role, you will be tasked with delivering outstanding customer support, handling sales transactions, and ensuring the store's presentation is top-notch. The ideal candidate...


  • Colorado Springs, Colorado, United States Banfield Full time

    Client Service Representative - Veterinary CareJob Title: Client Service RepresentativeTeam: Veterinary CareFunction: Service Operations, Client RelationsJob Level: B2FLSA Classification: Non-ExemptStatus: Full-timeSummary of Job Purpose and Function:The Client Service Representative is responsible for managing the flow of clients and their pets within the...


  • Colorado Springs, Colorado, United States Orkin Full time

    Position OverviewJoin the Orkin team, where your exceptional service mindset will play a vital role in ensuring our clients feel valued and supported. As a leader in pest management with over 120 years of experience, we pride ourselves on delivering outstanding service to both residential and commercial customers.As a Client Relations Coordinator, you will...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Job OverviewBenefits:Performance-based bonusesAttractive salary packageFlexible working hoursComprehensive health coverageCareer advancement opportunitiesPaid leaveProfit-sharing optionsProfessional training and developmentAccess to wellness programsROLE SUMMARY:As a Client Relations Specialist for Tyler Ayers - State Farm Agent, your innovative approach and...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Job OverviewBenefits:Performance-based bonusesAttractive salary packageFlexible working hoursComprehensive health coverageCareer advancement opportunitiesPaid leaveProfit-sharing optionsTraining and development programsWellness initiativesROLE SUMMARY:As a Client Relations Specialist for Tyler Ayers - State Farm Agent, your innovative approach and strategic...


  • Colorado Springs, Colorado, United States Tyler Ayers - State Farm Agent Full time

    Job OverviewCompensation and Benefits:Performance-based bonusesAttractive salary packageFlexible working hoursComprehensive health coverageCareer advancement opportunitiesPaid leaveProfit-sharing optionsTraining and development programsWellness initiativesROLE SUMMARY:As a Client Relations Specialist for Tyler Ayers - State Farm Agent, your innovative...


  • Colorado Springs, Colorado, United States Advantage Manufacturing of Colorado Springs Full time

    Job OverviewThe Customer Service Specialist plays a crucial role in delivering exceptional support and services to ensure that all customer interactions are managed efficiently, accurately, and with a commitment to quality. This position involves data management, order processing assistance, and job entry tasks. Additionally, the specialist will provide...


  • Colorado Springs, Colorado, United States Sarah Wright - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Sarah Wright - State Farm Agent is seeking a dynamic Producer who can identify opportunities and effectively convert leads into enduring client relationships. As an Account Representative - State Farm Agent Team Member, your role will involve direct communication with clients, understanding their requirements, and promoting...


  • Colorado Springs, Colorado, United States Sarah Wright - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Sarah Wright - State Farm Agent is on the lookout for a driven Producer who can identify prospects and effectively convert leads into enduring client partnerships. As an Account Representative - State Farm Agent Team Member, your role will involve direct communication with clients to assess their requirements and promote products...


  • Colorado Springs, Colorado, United States Bulldog Roofing Full time

    Descripción del TrabajoBulldog Roofing es una empresa consolidada y exitosa en Colorado y Nebraska. Nos caracterizamos por ser una compañía ágil y orientada a datos que trabaja para mejorar la reputación de la industria de techado. A través de altos valores y ética, creamos experiencias positivas para los clientes, ofrecemos productos de calidad y...


  • Colorado Springs, Colorado, United States Sarah Wright - State Farm Agent Full time

    Job OverviewPOSITION SUMMARY:Sarah Wright - State Farm Agent is seeking a driven Producer who can identify opportunities and effectively convert leads into enduring client relationships. As our Account Representative - State Farm Agent Team Member, you will engage directly with clients, assess their requirements, and promote products or services that enhance...


  • Colorado Springs, Colorado, United States Mcdivitt Law Firm Full time

    Position OverviewAt McDivitt Law Firm, we are committed to ensuring that every individual has meaningful access to the civil justice system. Our firm specializes in various areas including automobile, motorcycle, bicycle, Uber/Lyft, trucking accidents, slip and falls, animal bites, mass torts, and workers' compensation claims.We are currently looking for a...


  • Colorado Springs, Colorado, United States Mcdivitt Law Firm Full time

    Position OverviewAt McDivitt Law Firm, we are dedicated to ensuring that every individual has meaningful access to the civil justice system. Our firm specializes in various legal areas including automobile, motorcycle, bicycle, Uber/Lyft, trucking accidents, slip and falls, animal bites, mass torts, and workers' compensation claims.We are currently in search...


  • Colorado Springs, Colorado, United States Mcdivitt Law Firm Full time

    Job OverviewAt McDivitt Law Firm, we are dedicated to ensuring that every individual has meaningful access to the civil justice system. Our expertise spans various areas including automobile, motorcycle, bicycle, Uber/Lyft, trucking accidents, slip and falls, animal bites, mass torts, and workers' compensation claims.We are currently in search of a skilled...