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Client Relations Supervisor

2 months ago

Carle Springs, Illinois, United States Michael Cracchiola - State Farm Agent Full time
Benefits:
  • 401(k) matching
  • Paid time off
ROLE DESCRIPTION:
As a Client Relations Supervisor with Michael Cracchiola - State Farm Agent, you will create outstanding client interactions that contribute to the success of a thriving insurance office. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist individuals make you a perfect candidate. You will advance your career while addressing client inquiries, collaborating with other team members, and proactively identifying the needs of the community you serve.

We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in a team member. We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.

RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, which may include responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Implement a customer-focused, needs-based review process to inform clients about insurance choices.
  • Utilize exceptional communication skills to effectively address customer needs while fostering business growth.
QUALIFICATIONS:
  • Committed to providing excellent customer service.
  • Able to connect with clients, address their inquiries, and foresee their requirements.
  • Outstanding communication skills to assist clients and collaborate with fellow team members.
  • Proactive approach to problem-solving.
BENEFITS:
  • Hourly compensation plus commission/bonus opportunities.
  • Potential for growth and advancement within the office.
  • Paid time off for vacations and personal/sick days.
  • Health benefits.
  • Valuable experience for career development.