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HVAC Sales Support Specialist

2 months ago

Carle Springs, Illinois, United States SRS Enterprises, Inc. Full time
Job Overview

Position Summary: The Sales Support Specialist plays a crucial role in delivering administrative assistance to the Sales Team at SRS Enterprises, Inc., a firm specializing in Heating, Ventilation, and Air Conditioning solutions.

Key Responsibilities:

  • Work closely with Sales Engineers to grasp client requirements and provide essential sales assistance.
  • Input customer orders into the database and liaise with various departments to ensure timely delivery.
  • Maintain comprehensive records of customer accounts.
  • Address client inquiries and complaints efficiently to ensure swift resolutions.
  • Deliver exceptional customer service to both internal teams and external clients.
  • Carry out additional tasks as needed.

Qualifications:

  • High School diploma or an Associate's Degree in Business or a related discipline.
  • 2-4 years of experience in an administrative or customer service-oriented role, or
  • A combination of education and relevant experience.
  • A technical background or understanding is advantageous.

Skills and Competencies:

  • Proficient in MS Office Suite, including Outlook, Word, and Excel.
  • Ability to learn and work with CRM and pricing software.
  • Strong written and verbal communication skills.