Client Relations Supervisor

1 week ago


Carle Springs, Illinois, United States Michael Cracchiola - State Farm Agent Full time
Benefits:
  • 401(k) matching
  • Paid time off
ROLE DESCRIPTION:
As a Client Relations Supervisor with Michael Cracchiola - State Farm Agent, you will cultivate exceptional client interactions that contribute to the success of a thriving insurance agency. Your meticulous attention to detail, outstanding customer service abilities, and genuine desire to assist individuals make you a perfect candidate for this role. You will advance your career while addressing client inquiries, collaborating with fellow agency team members, and proactively identifying the needs of the community you serve.

We are eager to connect with you if you embody the customer-centric and compassionate qualities we seek in our team members. We foresee opportunities for internal advancement for particularly motivated and sales-oriented individuals.

RESPONSIBILITIES:
  • Build and maintain customer relationships, ensuring timely follow-ups as necessary.
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance availability, eligibility, coverage options, policy modifications, claims submissions, and billing clarifications.
  • Implement a customer-focused, needs-based review process to inform clients about their insurance choices.
  • Utilize effective communication to meet customer needs while fostering the growth of our business.
QUALIFICATIONS:
  • Strong commitment to customer service excellence.
  • Adept at relating to clients, answering their inquiries, and anticipating their requirements.
  • Exceptional communication skills to assist clients and collaborate with other agency team members.
  • Proactive approach to problem-solving.
BENEFITS:
  • Hourly compensation with commission/bonus opportunities.
  • Potential for growth and advancement within the office.
  • Paid time off, including vacation and personal/sick days.
  • Health benefits.
  • Valuable experience for career development.


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