Guest Room Specialist

2 weeks ago


Tucson, Arizona, United States Sonesta International Hotels Full time
Position Overview

The Guest Room Specialist collaborates with the Housekeeping Management Team to maintain cleanliness in guest accommodations and communal areas, adhering to established timeframes, product usage, and placement standards to guarantee complete guest satisfaction.

Key Responsibilities

• Uphold the principles of Sonesta Service in all guest and client interactions, in line with the Sonesta G.U.E.S.T. standards.

• Address guest inquiries, special requests, and ensure appropriate measures are taken to achieve total guest satisfaction.

• Execute cleaning and servicing of designated rooms or areas according to set standards and protocols, which include making beds, dusting, vacuuming, sanitizing bathrooms, and disposing of waste. Responsibilities may also encompass cleaning kitchen areas, refrigerators, microwaves, coffee makers, and dishware.

• Inform the supervisor upon completion of service to facilitate room availability for sale or occupancy. Report any rooms that cannot be serviced to the supervisor as per established guidelines.

• When assigned to laundry duties, oversee laundry supplies and equipment to ensure they are adequate and functional. Operate washers and dryers in accordance with hotel standards and manufacturer instructions. Inspect soiled linens for damage or stains, fold and store clean linens, and report any damages to the supervisor.

• Strive to minimize waste of supplies and amenities throughout all housekeeping areas.

• May regularly assist with deep cleaning initiatives.

• Report necessary repairs or unsafe conditions to the supervisor.

• Manage all lost and found items in accordance with established procedures.

• Foster teamwork and quality service through daily communication and coordination with other shifts and departmental management.

• Ensure compliance with federal, state, and local regulations concerning health and safety services.

• Perform additional duties as assigned.

Qualifications and Requirements

• Previous experience in housekeeping is preferred.

• Background in the extended stay industry is advantageous.

• Proficiency in speaking, reading, and writing English is preferred; knowledge of other languages is beneficial.

• Basic skills in reading, writing, and mathematics are preferred.

• Frequent standing, bending, climbing, kneeling, and mobility throughout the facility is required.

• Ability to carry, lift, or pull items weighing up to 75 pounds.

• Regular use of commercial cleaning chemicals will be required.

• Availability to work mornings, evenings, weekends, and holidays is necessary.

Additional Information

Compensation and Benefits

Sonesta recognizes the importance of benefits in ensuring the health and financial security of employees and their families. We provide a range of benefits to our employees, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
Please ensure you complete a full application in addition to attaching a resume. Incomplete applications will not be considered.
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