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Guest Services Representative

2 months ago

Tucson, Arizona, United States Embassy Suites Tucson Paloma Village Full time
Position Overview

Are you enthusiastic about providing exceptional service and creating memorable experiences for guests? If so, the role of a Front Desk Clerk at Embassy Suites Tucson Paloma Village may be the perfect opportunity for you. In this position, you will be responsible for welcoming guests, managing their reservations, and ensuring their stay is enjoyable and comfortable.

Key Responsibilities:
  • Welcome guests upon arrival, assist with check-in and check-out processes, distribute room keys, and manage payment information.
  • Coordinate with housekeeping to ensure that all guest rooms are prepared and ready for incoming guests.
  • Handle room bookings through various channels, including in-person, online, and phone inquiries, while addressing guests' questions regarding room availability, amenities, rates, and special requests.
  • Resolve customer complaints and concerns with professionalism and efficiency.
  • Maintain accurate and up-to-date records of guest accounts and transactions.
Qualifications:
  • Preferred experience of at least one year in the hospitality industry or a related field.
  • Familiarity with Microsoft Office and reservation management software is advantageous.
  • A high school diploma, GED, or equivalent is required.
  • Strong customer service, interpersonal, organizational, and time management skills are essential.
  • Ability to handle phone calls and manage stressful situations with composure.
About Embassy Suites Tucson Paloma Village

Located in a picturesque setting, our hotel offers a range of amenities, including an outdoor pool and fitness center, ensuring a relaxing stay for our guests. Complimentary breakfast and evening receptions are part of the experience, enhancing the overall guest satisfaction.