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Housekeeping Room Specialist

2 months ago

Tucson, Arizona, United States Sonesta International Hotels Full time
Position Overview

The Room Attendant (RA) collaborates with the Housekeeping Management Team to maintain cleanliness in guest accommodations and communal areas, adhering to established timeframes, product usage, and placement standards to guarantee complete guest satisfaction.

Key Responsibilities

• Uphold the promise of Sonesta Service in all guest and client interactions, in line with the Sonesta G.U.E.S.T. standards.

• Address guest concerns and special requests, ensuring appropriate measures are taken to achieve total guest satisfaction.

• Clean and service designated rooms or areas according to set standards and protocols, which include making beds, dusting, vacuuming, sanitizing bathrooms, and disposing of waste. This may also involve cleaning kitchen areas, refrigerators, microwaves, coffee makers, and dishware.

• Inform the supervisor upon completion of service so that rooms can be prepared for sale or occupancy. Report any rooms that cannot be serviced according to established procedures.

• When assigned to laundry duties, oversee laundry supplies and equipment to ensure they are adequate and functioning properly. Operate washers and dryers in accordance with hotel standards and manufacturer guidelines. Inspect soiled linens for damage or stains, fold and store clean linens, and report any damages to the supervisor.

• Minimize waste of supplies and amenities in all housekeeping areas.

• Occasionally assist with deep cleaning projects.

• Report necessary repairs or unsafe conditions to the supervisor.

• Manage lost and found items according to established protocols.

• Foster teamwork and quality service through daily communication and coordination with other shifts and departmental management.

• Ensure compliance with federal, state, and local regulations regarding health and safety services.

• Perform additional duties as assigned.

Qualifications and Requirements

• Previous experience in housekeeping is preferred.

• Experience in the extended stay industry is advantageous.

• Proficiency in speaking, reading, and writing English is preferred; knowledge of other languages is a plus.

• Basic reading, writing, and mathematical skills are preferred.

• Ability to frequently stand, bend, climb, kneel, and move throughout the facility.

• Capability to carry, lift, or pull items weighing up to 75 pounds.

• Regular use of commercial cleaning chemicals is required.

• Availability to work mornings, evenings, weekends, and holidays is necessary.

Additional Information

Compensation and Benefits

Sonesta recognizes that benefits are crucial for ensuring the health and financial security of employees and their families. We offer a comprehensive range of benefits to our employees, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance
Please ensure that you complete a full application in addition to attaching a resume. Incomplete applications will not be considered.