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Applications Support Engineer

1 month ago

Raleigh, North Carolina, United States Sensus Full time
About Sensus

Sensus, a Xylem brand, is a leading provider of smart metering and network technologies for water, electric, and gas utilities. Our innovative solutions help our customers improve operational efficiency, reduce environmental impacts, and enhance customer satisfaction.

The Role

We are seeking an Applications Support Engineer to join our team. As an Applications Support Engineer, you will provide technical support and leadership to our customers, helping them deploy wireless metering infrastructure and meters. You will work closely with our project management team and customers to ensure successful implementation and troubleshooting of our systems.

Key Responsibilities
  • Provide operational support to Application Support Specialists, Project Management, and customers
  • Conduct in-depth database monitoring and analysis for Sensus Regional Network Interface data streams
  • Support system integration and analysis for the Sensus FlexNet System
  • Provide support on complex systems by troubleshooting system configuration, hardware, firmware, and software issues
  • Monitor system hardware and software for proper delivery of data for customer operations
  • Provide feedback to design and development engineering for product improvement
  • Develop bash shell/Perl scripting
Requirements
  • Associate's degree or Bachelor's degree in Engineering or Computer Sciences; or equivalent experience is required
  • 2 years related work experience considered a plus
  • Experience in the utility or telecommunications considered a plus
  • Willingness to learn Unix shell and Perl scripting within the first 6 months of hire
  • Must be a quick learner with a technical background
  • Recent Mid-level SQL experience (MS SQL, Postgres, and Oracle)
  • Basic understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.)
  • Ability to work independently with little direction and also be a team player
  • Self-directed, excellent analytical and troubleshooting skills
  • Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams
  • Familiarity with customer service considered a plus
  • Willing to travel up to 50% at times