Sr. Application Support Engineer

2 weeks ago

Raleigh, North Carolina, United States S&P Global Full time

About the Role:

We are seeking an experienced Service Management professional to join our team in Dallas, US. The role encompasses 2nd line technical application support & Cloud Infrastructure Management for our Issuer Solutions Platforms within the Public Markets group of Enterprise Solutions.

Responsibilities and Impact:

  • Drive Major Incidents from fault logging to resolution and follow up Root Cause Analysis.
  • Accountability for service reviews with business and other technology partners looking for areas where services can be improved.
  • Responsible for all aspects of the team's training, management, appraisals, and all aspects of recruitment.
  • Implement and enhance robust observability frameworks to monitor system health and performance metrics, as well as log across multiple platforms, ensuring high availability and proactive issue detection.
  • Manage disaster recovery strategies and incident response plans, conducting regular drills to ensure team readiness and system resilience.
  • Provide mentorship and technical leadership to junior SREs and other engineering teams, sharing knowledge and promoting SRE best practices across the organization.

Requirements:

  • University Graduate of Computer Science or Engineering degree.
  • Minimum of 8 years of direct experience in Site Reliability Engineering or DevOps/TechOps roles, experience implementing disaster recovery, high availability, and incident response in AWS or Azure or GCP.
  • Proficiency with cloud computing environments (AWS / GCP/ Azure).
  • Good understanding of Application Support processes.
  • Ideally familiar with monitoring tools such as Splunk, Cloudwatch, Dotcom and Monolith.
  • Expertise in SQL Server/Postgre.

What We're Looking For:

We are looking for a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. The ideal candidate will have strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

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