Customer Support Engineer

7 hours ago


Raleigh, North Carolina, United States VAST Data Full time
Customer Support Engineer

VAST Data is seeking a highly skilled Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical support to our customers, troubleshooting complex issues, and collaborating with our engineering team to resolve technical problems.

Key Responsibilities:

  • Respond to customer technical support issues in a timely and professional manner
  • Collaborate with our engineering team to resolve technical problems and implement solutions
  • Develop and test solutions for strategically and tactically significant applications and use cases
  • Work directly with customers, consulting pre-sales teams on technical sales activities, supporting Professional Services with onsite field activities, and collaborating with our engineering teams to solve technical problems

Requirements:

  • 5+ years of experience in customer-facing, pre-sale/post-sale positions working with complex storage solutions
  • Extensive knowledge and experience in the enterprise IT infrastructure, networking, and storage space
  • Good understanding of networking, and working experience with network configurations on Linux and network troubleshooting
  • Scripting and programming skills, including bash scripting
  • Significant experience required in the areas of file systems and scale-out NAS Implementation
  • Excellent business written and verbal communication and presentation skills


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