Customer Support Automation Engineer

3 days ago


Raleigh, North Carolina, United States VAST Data Full time
Customer Support Automation Engineer

VAST Data is revolutionizing the way companies manage data, and we're looking for a talented Customer Support Automation Engineer to join our team.

As a key member of our customer success team, you will be responsible for developing and implementing automated solutions to streamline customer success processes, improve efficiency, and drive customer satisfaction.

Key Responsibilities:
  • Design, develop, and deploy automated workflows to optimize customer success operations.
  • Identify opportunities for automation within customer success processes and implement solutions to improve efficiency and customer satisfaction.
  • Provide technical expertise and support to the customer success team in utilizing automation tools and systems.
  • Analyze customer data to identify trends, patterns, and areas for improvement. Use data insights to drive automation strategies.
  • Collaborate with cross-functional teams to understand customer needs and develop appropriate automated solutions.
Requirements:
  • Minimum of 3-5 years of experience in automation engineering, preferably in a customer success or customer service environment.
  • Proficiency in programming languages such as Python and Bash, and experience in developing in Django environments.
  • Experience with automation tools, including Ansible and Puppet.
  • Familiarity with CRM systems, specifically Salesforce.
  • Knowledge of Grafana for data visualization and SQL.

We're looking for a proactive and detail-oriented individual with a strong technical background and a passion for enhancing customer experience through automation.



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