Application Support Specialist

4 weeks ago


Raleigh, North Carolina, United States Sensus Full time

Xylem, a leading global water technology company, is seeking a skilled Applications Support Engineer to join their team at Sensus, a Xylem brand.

The ideal candidate will have a strong background in database management, data analysis, and technical support, with experience in MS SQL, Oracle, and Unix shell scripting.

As a key member of the Sensus team, you will provide operational support to Application Support Specialists, Project Management, and customers, conducting in-depth database monitoring and analysis for Sensus Regional Network Interface data streams.

You will also support system integration and analysis for the Sensus FlexNet System, troubleshoot system configuration, hardware, firmware, and software issues, and monitor system hardware and software for proper delivery of data for customer operations.

Additionally, you will provide feedback to design and development engineering for product improvement and develop bash shell/Perl scripting to deliver a system solution that is optimized, reliable, and flexible.

This role requires a strong technical background, excellent analytical and troubleshooting skills, and the ability to communicate effectively with technical and non-technical teams.

As a Sensus Applications Support Engineer, you will be responsible for delivering a system solution that provides advanced measurement, data collection, analysis, and control capabilities, helping our customers improve operational efficiency while reducing their environmental impacts.

Key Responsibilities:

  • Provide operational support to Application Support Specialists, Project Management, and customers
  • Conduct in-depth database monitoring and analysis for Sensus Regional Network Interface data streams
  • Support system integration and analysis for the Sensus FlexNet System
  • Troubleshoot system configuration, hardware, firmware, and software issues
  • Monitor system hardware and software for proper delivery of data for customer operations
  • Provide feedback to design and development engineering for product improvement
  • Develop bash shell/Perl scripting

Requirements:

  • Associate's degree or Bachelor's degree in Engineering or Computer Sciences; or equivalent experience
  • 2 years related work experience considered a plus
  • Experience in the utility or telecommunications considered a plus
  • Willingness to learn Unix shell and Perl scripting within the first 6 months of hire
  • Must be a quick learner with a technical background
  • Recent Mid-level SQL experience (MS SQL, Postgres, and Oracle)
  • Basic understanding of basic networking concepts (ping, ssh, telnet, ftp, traceroute, etc.)
  • Ability to work independently with little direction and also be a team player
  • Self-directed, excellent analytical and troubleshooting skills
  • Effective communication and interpersonal skills, including well-developed listening skills, with the ability to communicate effectively with technical and non-technical teams
  • Familiarity with customer service considered a plus
  • Willing to travel up to 50% at times

About Sensus:

Sensus, a Xylem brand, helps a wide range of public service providers – from utilities to cities to industrial complexes and campuses – do more with their infrastructure to improve quality of life in their communities.

We enable our customers to reach farther through the application of technology and data-driven insights that deliver efficiency and responsiveness.

We partner with them to anticipate and respond to evolving business needs with innovation in sensing and communications technologies, data analytics and services.

Learn more about Sensus and our commitment to helping our customers improve operational efficiency while reducing their environmental impacts.



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