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Senior Banking Relationship Manager
2 months ago
Overview:
Banc of California, Inc
(NYSE:
BANC) is a prominent financial institution based in Los Angeles, operating through its wholly-owned banking subsidiary, Banc of California (the "bank").
As one of the leading relationship-focused business banks in the nation, Banc of California is dedicated to delivering banking and treasury management solutions tailored for small, middle-market, and venture-backed enterprises.
The bank provides a comprehensive suite of loan and deposit offerings through over 70 full-service branches across California, as well as in Denver, Colorado, and Durham, North Carolina. Additionally, it offers complete payment processing services via its subsidiary, Deepstack Technologies.
Demonstrating a commitment to local communities, Banc of California actively supports initiatives that promote financial literacy, job training, small business assistance, affordable housing, and more.
JOB SUMMARY:
In this role, you will be responsible for delivering outstanding service by addressing customers' financial requirements in a prompt, courteous, and professional manner. This includes opening new accounts, conducting needs assessments, and facilitating transactions. You will adapt to the branch's evolving needs while focusing on promotional initiatives and enhancing the overall customer experience by fostering and maintaining relationships and identifying opportunities. You will tackle more complex assignments and serve as a team leader when necessary, ensuring compliance with company policies and all applicable laws and regulations.
Responsibilities:
• Uphold the Bank's commitment to excellence by providing exceptional customer service.
• Assess customer profiles while establishing or servicing deposit accounts to identify their needs.
• Ensure a positive branch customer experience by assisting clients with deposits, withdrawals, check cashing, transfers, issuing bank checks, processing loan advances and payments, and handling other transactions as required.
• Manage all types of new account transactions; promote the Bank's products and services; strive to meet or exceed sales targets; potential Notary duties.
• Accept applications for secured and unsecured consumer loans and personal lines of credit, and proficiently open various consumer and business deposit products and related services.
• Address customer inquiries, resolve issues, and identify cross-selling opportunities. Educate customers on alternative service channels.
• Perform daily check scanning, vault and ATM settlements, night drop deposits, and assist with branch opening and closing procedures as needed.
• Achieve individual and branch goals, which may include deposit, loan, and portfolio growth targets, as well as revenue and risk management objectives.
• Multitask across various job functions to meet all service or transaction needs, including cash transactions and basic account openings.
• Maintain extensive knowledge of all retail products and services.
• Provide mentorship and training to fellow staff members.
• Treat individuals with respect; honor commitments; inspire trust; act ethically and with integrity; uphold organizational values; take responsibility for personal actions.
• Adhere to policies and procedures; complete tasks accurately and timely; support the company's goals and values.
• Demonstrate knowledge of and compliance with EEO policies; respect and appreciate cultural differences; educate others on the importance of diversity; foster a harassment-free workplace; build a diverse workforce and support affirmative action.
• Perform duties safely, ensuring the health and safety of oneself and others, and report any potentially unsafe conditions. Comply with occupational safety and health standards as per the OSHA Act of 1970.
• Undertake additional duties and projects as assigned.
Banc of California is an equal opportunity employer committed to fostering a diverse workforce.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military and veteran status, national origin, race, sex, gender identity, gender expression, and sexual orientation.
Qualifications:
• Demonstrated knowledge of and compliance with state and federal regulations relevant to this position, including but not limited to: Regulation Z, Regulation B, Fair Housing Act, Home Mortgage Disclosure Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Bank Secrecy Act, Anti-Money Laundering, and Customer Information Program.
• Intermediate math skills; ability to calculate interest and percentages; balance accounts; perform basic arithmetic operations; identify routine mathematical errors; compute rates, ratios, and percentages, including drafting and interpreting bar graphs.
• Strong understanding of bank deposits, lending products, credit offerings, and account management.
• Proven ability in relationship building, collaboration, and teamwork.
• Intermediate experience and knowledge in all operational activities and terminology.
• Exceptional oral, written, and interpersonal communication skills.
• Must demonstrate a professional and helpful demeanor, with the ability to interact positively with customers and colleagues.
• Ability to identify customer needs and implement effective solutions in a dynamic environment.
• Capable of meeting deadlines and achieving sales targets while delivering an excellent customer experience.
• Ability to work independently with minimal supervision.
• Attention to detail and accuracy in all tasks.
• Ability to maintain confidentiality of sensitive information.
• Flexibility to adapt to changes in the work environment.
• Proficient communication skills, particularly over the telephone.
• High School Diploma or equivalent required; work experience should include a strong background in Bank Secrecy Act compliance and general banking skills.
• Bachelor's degree preferred.
• Minimum of 3 years of retail banking experience in the financial services sector.
• At least 1 year of experience in explaining credit products and processing loan applications.
