Administrative Assistant and Courier Specialist
2 weeks ago
**About Us**
Analytical Resource Laboratories LLC is a third-party quality testing laboratory in the food, cosmetics, dietary supplements, and pharmaceutical industry. We offer microbiology and chemistry testing services, as well as method development, to manufacturers, retailers, raw material providers, and consumers.
We are seeking an experienced Administrative Assistant and Courier to join our Sample Management Team. This full-time position involves working 30-40 hours per week, Monday through Friday, from 9 am to 5 pm.
The ideal candidate will have excellent communication and organizational skills, be able to multitask in a fast-paced environment, and possess a valid driver's license. A high school diploma or equivalent is required.
Responsibilities:
- Answer phone calls and inquiries
- Welcome clients
- Assist management as needed
- Log samples to assigned log number, and track samples received in ARL's laboratory information systems
- Label and distribute samples to appropriate laboratory departments
- Verify receipt of samples against Chain of Custody (COC)/Sample Submission Forms (SSF), ensuring accuracy, completeness, and correctness
- Pick up and deliver samples, in addition to customer service (courier)
- Perform splits and composites following laboratory and quality protocols
- Process sample retention, and dispose of samples and waste related to sample management
- Process incoming and outgoing shipments and mail
- Answer phone calls when necessary
- Read, understand, and follow applicable Standard Operating Procedure, including quality and safety procedures
- Work closely with Partnerships Team to process samples and resolve concerns
- Report to Sample Management and Receiving Lead and Manager
- Clean and organize department workspace daily to promote clean, sanitary, and safe work
- Conduct all client and team interactions in an appropriate and professional manner
- Complete all sample Management tasks and other projects assigned by leadership
- Assist the Partnerships Team in client-related workflows
- Conduct credit reference checks to ensure payments are timely received by clients
- Assist with input of samples requiring specialty testing into lab database
- Serve as a professional customer representative for ARL
- Follow assigned pickup and delivery routes
- Follow traffic regulations and ARL policies and procedures in performing duties
- Assist with sample management whenever necessary
- Pick up samples from clients between approximately 1:00 p.m. and 6:00 p.m.
- Prepare and ship all daily packages requiring laboratory testing on-time
Hiring Expectations and Requirements:
- Ability to quickly learn technological skills
- Must have a good driving record and carry a valid driver's license
- Be able to learn LIMS systems and protocols rapidly
- Be able to accurately enter data and process samples accurately
- Be able to carry objects up to 50 lbs
- Be able to communicate in English fluently and proficiently, in writing and orally
- Be able to work in a high pressured environment
- Be able to comply with all processing protocols and follow directions accurately
- Be able to work productively and efficiently in a team environment
- Excellent interpersonal and communication skills
- Be willing to work scheduled hours until all tasks are completed
- Be able to work collaboratively with team members across departments
- Be able to drive ARL vehicles for job duties (must have valid driver's license and good driving record)
- Be able to pass drug testing and background check
- Be able to execute and demonstrate ARL's values
- Be able to organize and pay attention to detail
- Be willing to wear personal protective equipment provided and required by ARL
Education:
- Completed high school diploma
Salary Range: $45,000 - $60,000 per year, based on experience.
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