Logistics Customer Care Representative
2 weeks ago
Position: Customer Service Representative - Customs Brokerage
Company Overview
At Expeditors International, we are not merely engaged in logistics; we are committed to delivering information with precision and professionalism. Our global supply chain management solutions are driven by a dedicated team of experts who prioritize customer satisfaction and innovative service.
About Us
With over 15,000 skilled professionals and more than 250 locations worldwide, we are proud to be a Fortune 500 company. Our unified global systems ensure seamless operations across all our services.
Key Responsibilities
- Facilitate efficient customs processing to ensure timely delivery.
- Accurately input data into our operational systems to maintain workflow integrity.
- Monitor and report on customs files to ensure compliance and efficiency.
- Oversee accurate client billing to maintain financial integrity.
- Interpret and apply import/export customs procedures to meet client expectations.
- Transfer customs declaration data from various sources into our systems for valid submissions.
- Assist in verifying customs information and submitting it to the appropriate authorities.
- Adhere to all regulatory compliance requirements.
Qualifications
Ideal candidates will possess:
- 6 months to 1 year of customer service experience or equivalent training.
- Familiarity with transportation documentation and terminology is advantageous.
- Strong interpersonal skills with the ability to communicate effectively.
- Proactive approach and excellent organizational abilities.
- A keen desire to learn and grow within the industry.
- Proficiency in computer applications, including Excel, Word, and PowerPoint.
- Fluency in both English and Spanish.
Reporting Structure
This role reports to the Customs Brokerage Lead Agent, Supervisor, and Manager.
Additional Information
Expeditors offers a comprehensive benefits package and a full-time position within a supportive and dynamic team environment. Employees will receive personalized development plans and diverse training opportunities, with potential career advancement locally, regionally, and globally. Participation in our Employee Stock Purchase Plan is also available.
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