IT Operations Support Leader
2 weeks ago
Position: Operations Support Manager
Company: Kryterion, Inc.
Salary: Competitive
About Kryterion, Inc. Kryterion, Inc. is a leader in providing innovative software solutions for the examination industry. Our flagship platform, WebassessorTM, is designed to streamline and automate the examination process for professional organizations and businesses, ensuring a seamless experience for all users.
Role Summary As the Operations Support Manager, you will oversee four pivotal teams: Application Support Engineers, Client Operations Support Specialists, Salesforce CRM Administrators, and a Business Analyst. This position demands a proactive leader who is not only skilled in team management but also possesses a strong technical background relevant to the operations of these teams.
Key Responsibilities
- Team Management: Lead and mentor a diverse group of professionals, providing guidance and support to enhance their performance and career growth.
- Operational Oversight: Supervise daily operations to ensure all teams achieve their productivity and quality benchmarks. Develop and implement strategies to optimize operational efficiency.
- Technical Leadership: Leverage your technical expertise to assist teams with SQL query enhancements, script automation, and other critical tasks as necessary.
- Client Relations: Ensure the Client Operations Support team delivers outstanding service, managing all aspects from onboarding to continuous operational assistance.
- Salesforce CRM Optimization: Direct the ongoing enhancement of our CRM system, working closely with internal stakeholders to refine processes and boost user engagement.
- Communication and Collaboration: Promote a culture of open communication, teamwork, and continuous improvement. Clearly articulate job expectations, provide constructive feedback, and recognize team achievements.
- Alignment with Company Values: Champion Kryterion's core values, including ownership, collaboration, continuous learning, optimism, trust-building, and commitment to customer success.
Qualifications
- Leadership Skills: Demonstrated ability to lead by example, manage diverse teams, and foster professional development.
- Technical Skills: Strong proficiency in SQL and script automation, with relevant experience in IT management and database oversight.
- Communication Skills: Exceptional ability to convey information clearly, manage expectations, and provide effective feedback.
- Education: A Bachelor's degree in Computer Science or a related discipline is preferred. A minimum of two years of supervisory experience is essential.
Why Consider Kryterion? Kryterion fosters a collaborative work environment that values innovation and recognizes individual contributions. This role offers the chance to lead a talented team, make a significant impact, and advance your career within a forward-thinking organization.
-
IT Operations Support Leader
2 weeks ago
Phoenix, Arizona, United States Kryterion Inc Full timeJob OverviewPosition: Operations Support ManagerCompany: Kryterion, Inc.Salary: CompetitiveAbout Kryterion, Inc. Kryterion, Inc. is a pioneering provider of innovative software solutions for the examination industry. Our flagship product, the WebassessorTM platform, is designed to streamline and automate the examination process for various professional...
-
Customer Support Operations Leader
2 weeks ago
Phoenix, Arizona, United States Whatnot Full timeAbout Whatnot Whatnot is a dynamic livestream shopping platform and marketplace, supported by prominent investors such as Andreessen Horowitz, Y Combinator, and CapitalG. We are on a mission to redefine ecommerce by merging community, shopping, and entertainment. As a remote-first organization, we currently operate from various hubs across the US, Canada,...
-
Customer Support Operations Leader
1 week ago
Phoenix, Arizona, United States Whatnot Full timeAbout Whatnot Whatnot is a dynamic livestream shopping platform and marketplace, supported by leading investors such as Andreessen Horowitz, Y Combinator, and CapitalG. We are on a mission to redefine ecommerce by merging community, shopping, and entertainment. As a remote-first organization, we operate from various hubs across the US, Canada, UK, and...
-
Customer Support Operations Leader
2 weeks ago
Phoenix, Arizona, United States LN Curtis & Sons Full timeJob OverviewThe role of Customer Service Manager is essential in overseeing the comprehensive customer support operations to meet and exceed strategic objectives.This position demands a solid understanding of the Emergency Responder Equipment sector or the capability to acquire such knowledge. The Customer Service Manager collaborates closely with the Sales...
-
Clinic Operations Leader
2 weeks ago
Phoenix, Arizona, United States Action Behavior Centers Full timeCompany Overview: Action Behavior Centers is a vibrant provider of Applied Behavior Analysis (ABA) therapy services. Our organization is driven by core values that emphasize Caring, Learning, Excellence, Teamwork, and Enjoyment, creating a fulfilling career opportunity for those passionate about enhancing the lives of our clients.Position: Clinic Operations...
-
Culinary Operations Leader
2 weeks ago
Phoenix, Arizona, United States Compass Group USA Full timeCulinary Operations LeaderJob Overview:We are on the lookout for a dynamic Culinary Operations Leader to join our expanding team. This position plays a crucial role in overseeing the culinary and food service functions, ensuring excellence in every aspect of our operations.Key Responsibilities:1. Manage the culinary operations, including inventory...
-
Market Operations Support Manager
4 days ago
Phoenix, Arizona, United States Varsity Tutors Full timeJob DescriptionAbout the RoleVarsity Tutors is seeking a highly skilled Market Operations Support Manager to lead support operations for students, school districts, and tutors. As a key member of our team, you will be responsible for improving our products and reducing the need for assistance and auditing.Key ResponsibilitiesOversee the core tutor and...
-
Pharmacy Operations Leader
1 week ago
Phoenix, Arizona, United States Maxor Full timePosition Overview:Pharmacy Operations Leader - Maxor National Pharmacy ServicesWe are seeking a dedicated and customer-focused Pharmacy Operations Leader to oversee our pharmacy services. This role is essential in ensuring that our pharmacy operates efficiently while delivering exceptional care to our patients. The Pharmacy Operations Leader will collaborate...
-
Service Operations Leader
2 weeks ago
Phoenix, Arizona, United States Goodyear Tire & Rubber Company Full timePosition Overview:As a Service Operations Leader, you will oversee the service division, ensuring the effective management of both personnel and resources at a Goodyear Commercial Tire & Service Center. Key Responsibilities:In this role, you will be tasked with: Leading and guiding the service team to achieve operational excellence. Supporting technicians...
-
Restaurant Operations Leader
2 weeks ago
Phoenix, Arizona, United States Wendy's Full timeWhy Choose Wendy's TEXT WENDYSTEAM TO APPLY As a Restaurant Operations Leader, you can earn $ At Wendy's, we embrace diversity in our family, reflecting the various shapes and sizes of the communities we serve. Our culture is rooted in the core values established by our founder, Dave Thomas, which include integrity, respect for all individuals, kindness, and...
-
Customer Service Operations Leader
2 weeks ago
Phoenix, Arizona, United States LHH Recruitment Solutions Full timeJob OverviewPosition: Customer Service Operations LeaderLHH Recruitment Solutions is collaborating with a prominent construction firm seeking a dedicated Customer Service Operations Leader to enhance their expanding workforce. This role requires full onsite presence during standard business hours.Salary Range: $75,000 - $80,000Role Summary: As the Customer...
-
Manufacturing Operations Leader
2 weeks ago
Phoenix, Arizona, United States The Weir Group PLC Full timeManufacturing Operations Leader The Weir Group PLC Location: Not specified Role Overview: The Weir Group PLC is in search of a Manufacturing Operations Leader to manage production processes, enhance operational efficiency, and foster a culture of safety within the team. Ideal candidates will possess strategic expertise in manufacturing and operations...
-
Facilities Operations Leader
2 weeks ago
Phoenix, Arizona, United States Infusion For Health Full timeJoin Our Team as a Facilities Operations Leader at Infusion for HealthAre you a committed, patient-centered professional eager to create a positive impact? Infusion for Health is on the lookout for an enthusiastic Facilities Operations Leader to become part of our outstanding team. In this essential position, you will play a crucial role in establishing new...
-
Operations Team Leader
2 weeks ago
Phoenix, Arizona, United States VetJobs Full timeJob Overview ATTENTION VETERAN JOB SEEKERS - Our organization collaborates with partner companies to connect skilled individuals with available positions. This opportunity is open to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you possess the necessary qualifications,...
-
Warehouse Operations Leader
2 weeks ago
Phoenix, Arizona, United States STERIS Full timeCompany OverviewSTERIS is a prominent manufacturer specializing in dental instruments and infection control solutions. Our extensive range of over 10,000 products is meticulously crafted by skilled artisans, ensuring exceptional precision, performance, and durability. We are dedicated to empowering dental professionals to excel in their practice by offering...
-
Strategic Operations Leader
7 days ago
Phoenix, Arizona, United States Read Better Be Better Full timeAbout the RoleWe are seeking a highly skilled and experienced Strategic Operations Leader to join our team at Read Better Be Better. As a key member of our leadership team, you will be responsible for overseeing the effective and efficient operation of our organization.Key ResponsibilitiesFinancial Oversight: Develop and manage budgets, ensure financial...
-
Team Leader
5 days ago
Phoenix, Arizona, United States Hawaiian Bros Island Grill - Stine Ventures Phoenix, AZ Full timeJob SummaryWe are seeking a highly motivated and experienced Team Leader to join our team at Hawaiian Bros Island Grill - Stine Ventures Phoenix, AZ. As a Team Leader, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our guests receive exceptional service and that our team members are supported and empowered to...
-
Marketing Operations Leader
2 weeks ago
Phoenix, Arizona, United States Arizona Commerce Authority Full timeArizona Commerce AuthorityAbout Us:The Arizona Commerce Authority (ACA) plays a pivotal role in the economic advancement of Arizona, concentrating on enhancing and fortifying the state's economy through the attraction, expansion, and establishment of new enterprises and employment opportunities. We are in search of a Marketing Operations Leader to become a...
-
Service Center Operations Leader
2 weeks ago
Phoenix, Arizona, United States Sprague Pest Solutions Full timeService Center Operations LeaderAs a Service Center Operations Leader at Sprague Pest Solutions, you will play a pivotal role in reinforcing our dedication to exceptional service while embodying our core values of consistency, accountability, respect, and teamwork. In this position, you will oversee service technicians and collaborate with sales teams to...
-
Residential Community Operations Leader
2 weeks ago
Phoenix, Arizona, United States Mark-Taylor Residential Full timeJoin Our Team as a Residential Community Operations LeaderAt Mark-Taylor Residential, we are the premier investment manager, developer, and owner of Class-A multifamily properties. Our commitment to excellence has earned us accolades such as Ranking Arizona's #1 Multifamily Builder and Manager, along with recognition as a Best Place to Work in the...