IT Operations Support Leader

2 weeks ago


Phoenix, Arizona, United States Kryterion Inc Full time
Job Overview

Position: Operations Support Manager

Company: Kryterion, Inc.

Salary: Competitive

About Kryterion, Inc. Kryterion, Inc. is a leader in providing innovative software solutions for the examination industry. Our flagship platform, WebassessorTM, is designed to streamline and automate the examination process for professional organizations and businesses, ensuring a seamless experience for all users.

Role Summary As the Operations Support Manager, you will oversee four pivotal teams: Application Support Engineers, Client Operations Support Specialists, Salesforce CRM Administrators, and a Business Analyst. This position demands a proactive leader who is not only skilled in team management but also possesses a strong technical background relevant to the operations of these teams.

Key Responsibilities

  • Team Management: Lead and mentor a diverse group of professionals, providing guidance and support to enhance their performance and career growth.
  • Operational Oversight: Supervise daily operations to ensure all teams achieve their productivity and quality benchmarks. Develop and implement strategies to optimize operational efficiency.
  • Technical Leadership: Leverage your technical expertise to assist teams with SQL query enhancements, script automation, and other critical tasks as necessary.
  • Client Relations: Ensure the Client Operations Support team delivers outstanding service, managing all aspects from onboarding to continuous operational assistance.
  • Salesforce CRM Optimization: Direct the ongoing enhancement of our CRM system, working closely with internal stakeholders to refine processes and boost user engagement.
  • Communication and Collaboration: Promote a culture of open communication, teamwork, and continuous improvement. Clearly articulate job expectations, provide constructive feedback, and recognize team achievements.
  • Alignment with Company Values: Champion Kryterion's core values, including ownership, collaboration, continuous learning, optimism, trust-building, and commitment to customer success.

Qualifications

  • Leadership Skills: Demonstrated ability to lead by example, manage diverse teams, and foster professional development.
  • Technical Skills: Strong proficiency in SQL and script automation, with relevant experience in IT management and database oversight.
  • Communication Skills: Exceptional ability to convey information clearly, manage expectations, and provide effective feedback.
  • Education: A Bachelor's degree in Computer Science or a related discipline is preferred. A minimum of two years of supervisory experience is essential.

Why Consider Kryterion? Kryterion fosters a collaborative work environment that values innovation and recognizes individual contributions. This role offers the chance to lead a talented team, make a significant impact, and advance your career within a forward-thinking organization.



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