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IT Operations Support Leader
2 months ago
Position: Operations Support Manager
Company: Kryterion, Inc.
Salary: Competitive
About Kryterion, Inc. Kryterion, Inc. is a pioneering provider of innovative software solutions for the examination industry. Our flagship product, the WebassessorTM platform, is designed to streamline and automate the examination process for various professional organizations and businesses. We pride ourselves on delivering a user-friendly experience that encompasses everything from scheduling and registration to grading and reporting.
Role Summary As the Operations Support Manager, you will lead and oversee four pivotal teams: Application Support Engineers, Client Operations Support Specialists, Salesforce CRM Administrators, and a Business Analyst. This position demands a proactive leader who is not only experienced in managing teams but also possesses a strong technical background relevant to the operations and processes utilized by these teams.
Key Responsibilities
- Team Leadership: Guide and mentor a diverse group of professionals, ensuring they reach their full potential while delivering high-quality service.
- Operational Management: Supervise daily operations, ensuring that productivity and quality benchmarks are consistently met. Implement best practices to enhance operational efficiency.
- Technical Guidance: Leverage your technical expertise to assist the team with tasks such as SQL query optimization and automation scripting.
- Client Engagement: Ensure the Client Operations Support team provides outstanding service, managing the complete client journey from onboarding to ongoing support.
- Salesforce CRM Oversight: Spearhead the continuous improvement and optimization of our CRM system, working closely with internal stakeholders to refine processes and boost user engagement.
- Collaboration and Communication: Promote a culture of teamwork and open communication. Clearly articulate job expectations, provide constructive feedback, and recognize team achievements.
- Company Values Alignment: Uphold and advocate for Kryterion's core values, including ownership, collaboration, continuous learning, optimism, trust-building, and a commitment to customer success.
Qualifications
- Leadership Skills: Demonstrated ability to lead diverse teams and foster professional development.
- Technical Acumen: Strong foundation in SQL and a passion for automation, along with relevant experience in IT management and software development.
- Effective Communication: Excellent communication skills, capable of managing expectations for both internal and external stakeholders.
- Educational Background: A Bachelor's degree in Computer Science or a related discipline is preferred, along with a minimum of two years in a management or supervisory role.
Why Choose Kryterion? At Kryterion, we cultivate a collaborative environment that values innovation and recognizes individual contributions. This is an opportunity to lead a talented team, make a significant impact, and advance your career within a forward-thinking organization.
