Client Relationship Specialist

2 weeks ago


Binghamton, New York, United States Peoples Security Bank & Trust Company Full time
At Peoples Security Bank & Trust, we pride ourselves on providing a supportive environment where employees can thrive and reach their full potential.
Our Client Relationship Specialists are dedicated to delivering outstanding service to our customers and prospects, focusing on fulfilling the financial needs of our diverse community. They engage with clients both in-person and through virtual channels, actively contributing to the branch's sales and service initiatives while assisting with daily operational tasks and banking services.

Key Responsibilities:

  • Efficiently and accurately processes a variety of customer transactions, including deposits, withdrawals, payments, and money orders, while ensuring compliance with all regulations.
  • Manages cash drawer and night deposits, and oversees ATM services, while also providing backup support for vault operations.
  • Maintains a thorough understanding of policies and procedures to safeguard both customer and bank assets, staying informed on regulatory changes.
  • Possesses a comprehensive knowledge of the bank's products and services, including technology offerings.
  • Delivers exceptional customer service by addressing inquiries related to deposit accounts and loan activities, utilizing available resources to resolve complex issues promptly.
  • Effectively refers clients to appropriate partners for additional services, including loans, cash management, and wealth management solutions.

Employee Benefits at Peoples Security Bank:

  • Comprehensive Medical Plans
  • Dental and Vision Coverage
  • Life and Disability Insurance
  • 401(K) Retirement Plan
  • Employee Stock Ownership Plan (ESOP)
  • Generous Paid Time Off and Holidays
  • Employee Assistance Program
  • Opportunities for Professional Development

About Peoples Security Bank & Trust:

Founded in 1905 and headquartered in Scranton, Pennsylvania, Peoples Security Bank & Trust Company is a leading community bank in Eastern Pennsylvania. Our services extend from Binghamton, New York, through the Endless Mountains, and into various regions across Pennsylvania and New Jersey.

We are committed to being an integral part of the communities we serve, continuously striving to meet and exceed customer expectations while upholding our core values. At Peoples Security Bank, we are dedicated to supporting your financial journey.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer.

Qualifications:

Education: High school diploma or equivalent required; Associate's degree or General Banking Diploma preferred. Training in customer service and effective communication is essential.

Skills: Strong communication abilities across various platforms; excellent interpersonal skills; adept problem-solving capabilities; familiarity with branch operations and banking products; proficiency in technology and software.

Experience: A minimum of 1-2 years in a related role is typically required.

Physical Requirements: This role involves regular sitting, standing, talking, and using hands for various tasks. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.



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