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Client Relationship Specialist

2 months ago

Binghamton, New York, United States Peoples Security Bank & Trust Company Full time
At Peoples Security Bank & Trust, we pride ourselves on providing an outstanding workplace where employees can thrive and realize their full potential.#TeamPSBT
As a Personal Banker, you will play a crucial role in delivering exceptional service to our customers and prospects, focusing on fulfilling the financial needs of our diverse community. You will assist clients both in-person and virtually, collaborate with the branch office sales and service team, and support the daily operational activities and financial services of the Bank.

Key Responsibilities:

  • Efficiently and accurately process a variety of customer transactions, including checks, deposits, withdrawals, payments, money orders, cashier's checks, and cash advances.
  • Maintain and balance the cash drawer, night deposits, and ATM services, while also serving as a backup for vault-related and other operational tasks.
  • Adhere to policies and procedures to safeguard customer and Bank assets, staying informed on banking regulations to ensure compliance.
  • Possess a comprehensive understanding of the Bank's products and services, including technological offerings.
  • Deliver exemplary customer service by addressing inquiries related to deposit accounts and loan activities, and utilizing available resources to resolve more complex issues promptly.
  • Effectively refer clients and prospects to the appropriate partners to meet their needs for deposits, loans, cash management, merchant services, or wealth management.

Benefits for Employees at Peoples Security Bank:

**Our College Tuition Reimbursement Benefit supports your long-term career and educational aspirations**

  • Medical Plans
  • Dental Plan
  • Vision Plan
  • Life Insurance
  • Disability Insurance
  • 401(K) Plan
  • ESOP Plan
  • Paid Time Off
  • Paid Holidays
  • Employee Assistance Program
  • Banking Classes
  • Opportunities for Internal Advancement

Company Overview:

Founded in 1905, Peoples Security Bank & Trust Company is a prominent community bank based in Scranton, Pennsylvania, serving a wide area that includes regions in Eastern Pennsylvania and New Jersey. We are deeply integrated into the communities we serve, continually assessing customer needs and striving to exceed their expectations while upholding our hometown values. Regardless of your financial needs, Peoples Security Bank is committed to being your trusted partner.

Peoples Security Bank and Trust Company is an Equal Opportunity Employer.

Requirements:

Education/Training: A high school diploma or equivalent is required; an Associate's degree or General Banking Diploma is preferred. Training in customer service, effective communication, and relationship building is essential.

Skills: Candidates must demonstrate the ability to communicate effectively across various channels, possess strong interpersonal skills, and have solid problem-solving abilities. A sound knowledge of branch transactional tasks and operations, as well as familiarity with the Bank's products and services, is necessary. Proficiency in various technologies and software is also required.

Experience: A minimum of 1-2 years of experience in a related role is typically required.

Physical Requirements: The physical demands of this position include regular sitting, standing, talking, hearing, walking, and using hands and fingers. Employees may need to stoop, kneel, bend, crouch, and lift up to 50 pounds. Regular use of a computer is required.