Technical Support Specialist

2 weeks ago


Billerica, Massachusetts, United States Merge IT LLC Full time

Merge IT LLC is in search of a dedicated Technical Support Specialist to join our team.

Please review the details below for a comprehensive overview--

Position Overview:
--Contract position with potential for extension and permanent placement based on performance.
--Onsite work required.
--Background checks and drug screening will be conducted.
--Compensation ranges from $22 to $25 per hour based on experience.

Key Responsibilities:

  • Execute a variety of technical tasks either remotely or on-site to fulfill business and client needs.
  • Lead small teams to deliver fundamental work packages in accordance with company protocols.
  • Maintain documentation and reporting on completed tasks to ensure adherence to company and client standards.
  • Address issues following company procedures to meet client expectations and assess escalations appropriately.
  • Deliver exceptional customer service to both internal and external stakeholders to ensure a seamless experience.
  • Exhibit adaptability in dynamic team settings to ensure consistent and effective contributions.
Ideal Candidate Profile:
  • Capable of adhering to established instructions and protocols.
  • Demonstrated experience in IT Desktop Support environments.
  • Utilizes information systems and technology functions in alignment with industry standards relevant to the role.
  • Exhibits an organized work approach.
  • Possesses strong customer service skills.
  • Demonstrates routine administrative capabilities.
  • Displays good interpersonal skills along with basic literacy and numeracy.
  • Shows awareness of workplace health and safety standards.
Why Work with Merge IT?
We pride ourselves on having a team of skilled and ambitious professionals who drive growth by sourcing and delivering top-tier IT talent for our prestigious enterprise clients.

Merge IT is committed to equal opportunity employment. We celebrate diversity and strive to create an inclusive workplace for all employees. In compliance with federal regulations, all hired individuals will be required to verify their identity and eligibility to work in the United States.

  • Billerica, Massachusetts, United States boston semi equipment Full time

    About the RoleWe are seeking a highly skilled Technical Content Specialist to join our team at Boston Semi Equipment. As a Technical Content Specialist, you will be responsible for creating and editing high-quality manufacturing documentation and supporting the team to generate new product release content.Key ResponsibilitiesCollaborate with subject matter...


  • Billerica, Massachusetts, United States Cielo Asurion Full time

    Technical Sales Specialist (Part Time)Location: Billerica, MAJoin our team and enjoy a sign-on bonus of $1500 for new hires! With a competitive base pay of $23.85/hour, plus mileage reimbursement, phone stipend, and uncapped sales commission, we offer a rewarding opportunity for growth and success. At Cielo Asurion, we prioritize creating an environment...


  • Billerica, Massachusetts, United States Bruker Full time

    Field Service Engineer - Probes TeamJob OverviewBruker, a global leader in analytical instrumentation, is seeking a dedicated Field Service Engineer to join our Probes Team. This role is essential in supporting our innovative magnetic resonance technology solutions, aimed at enhancing quality of life through advanced research and development.Key...


  • Billerica, Massachusetts, United States Bruker Full time

    Field Service Engineer - Probes Team Overview:As a prominent player in the analytical instrumentation sector, Bruker provides a diverse range of advanced solutions that cater to various research and development needs. Our instruments are meticulously crafted to enhance product safety, expedite market readiness, and support industries in improving quality of...


  • Billerica, Massachusetts, United States BlackTree Technical Group, Inc. Full time

    Job OverviewLead Test Engineering SpecialistKey Responsibilities:Conduct a variety of tasks to evaluate, diagnose, and repair electromechanical devices.Install software and establish Ethernet connectivity.Perform troubleshooting at both assembly and component levels.Utilize multi-meters and leak detection instruments.Engage with suppliers for technical...


  • Billerica, Massachusetts, United States BlackTree Technical Group, Inc. Full time

    Job OverviewBlackTree Technical Group, Inc. is in search of a Production Planning Specialist to enhance our operational efficiency. This position focuses on the orchestration of the production timeline in alignment with sales projections and operational capabilities to fulfill client demands effectively.Key Responsibilities:Coordinate and issue work orders...


  • Billerica, Massachusetts, United States Teledyne Full time

    Be InnovativeTeledyne Technologies Incorporated delivers essential technologies for industrial growth sectors that demand advanced solutions and high dependability. These sectors encompass aerospace and defense, factory automation, environmental monitoring of air and water quality, electronics design and development, oceanographic exploration, deepwater oil...


  • Billerica, Massachusetts, United States Bruker Full time

    Order Management / Customer Support Specialist Overview:As a prominent player in the analytical instrumentation sector, Bruker is dedicated to delivering innovative solutions across various research and development fields. Our instruments are meticulously crafted to enhance product safety, expedite market readiness, and assist industries in improving quality...

  • Procurement Specialist

    16 hours ago


    Billerica, Massachusetts, United States Production Line Support Inc Full time

    Job Title: Procurement SpecialistProduction Line Support Inc is seeking a highly skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for overseeing the procurement of materials essential for production, ensuring timely and cost-effective acquisitions.Key Responsibilities:Material Procurement:...


  • Billerica, Massachusetts, United States Phantom Staffing Full time

    About the role at Phantom StaffingJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Phantom Staffing. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Provide advanced technical support for desktop and mobile...


  • Billerica, Massachusetts, United States Bridgewell Full time

    Job Summary:Bridgewell is seeking a dedicated and compassionate Sleep Support Specialist to join our team. As a Direct Care Professional, you will play a vital role in providing high-quality care and support to individuals with developmental disabilities.Key Responsibilities:Provide direct care and support to individuals with developmental disabilities,...


  • Billerica, Massachusetts, United States Bridgewell Full time

    Job SummaryBridgewell is seeking a highly motivated and compassionate Overnight Support Specialist to join our team. As a key member of our residential program, you will provide essential support and assistance to individuals with developmental and psychiatric disabilities during the overnight hours.Key ResponsibilitiesSupport and assist individuals with...


  • Billerica, Massachusetts, United States Bridgeline Staffing Full time

    Job OpportunityBridgeline Staffing is seeking a highly motivated and dedicated Educational Support Specialist to join our team in an educational setting.Key Responsibilities:Provide academic and social-emotional support to students, promoting a positive and inclusive learning environment.Assist teachers with classroom instruction and management, ensuring a...


  • Billerica, Massachusetts, United States Medtronic Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Medtronic. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key ResponsibilitiesPerform quality control checks on raw materials, packaging materials, and finished products to ensure compliance...


  • Billerica, Massachusetts, United States Connexion Systems Full time

    Position Overview:As an Administrative Assistant at Connexion Systems, you will collaborate with a dedicated team of administrative professionals to implement innovative solutions that enhance the efficiency of business operations. Your role will be pivotal in fostering a dynamic and cooperative workplace, where your skills will be utilized to provide...


  • Billerica, Massachusetts, United States Connexion Systems Full time

    Position Overview:As an Administrative Assistant at Connexion Systems, you will collaborate with a dedicated team of administrators to implement innovative solutions that enhance the efficiency of business operations. Your contributions will be vital in fostering a dynamic and cooperative work environment, where your skills will be utilized to provide...


  • Billerica, Massachusetts, United States Connexion Systems Full time

    Position Overview:As an Administrative Assistant at Connexion Systems, you will collaborate with a dedicated team of administrators to implement innovative solutions that enhance operational efficiency. Your role will be pivotal in fostering a dynamic and cooperative workplace, where your skills will be essential in providing outstanding support to your...


  • Billerica, Massachusetts, United States Production Line Support Inc Full time

    Position Overview:The Bi-Lingual (Spanish) Human Resources Specialist will play a crucial role in fostering the culture of Production Line Support Inc while ensuring adherence to all relevant federal and state employment regulations.Key Responsibilities:- Provide guidance on personnel policies and procedures to both employees and management.- Stay informed...


  • Billerica, Massachusetts, United States Quanterix Full time

    Company Overview:Quanterix is at the forefront of revolutionizing biomarker analysis, aiming to enhance the field of precision health. Our innovative detection technology, Simoa, empowers researchers to delve into the intricate relationship between biomarkers and health conditions.Role Overview:We are seeking a dedicated and skilled Accountant specializing...


  • Billerica, Massachusetts, United States Disability Solutions Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Disability Solutions. As a key member of our quality team, you will be responsible for ensuring the highest standards of quality in our products and services.Key ResponsibilitiesQuality Control: Conduct regular quality checks on our products and services to ensure...