Technical Support Specialist
2 weeks ago
Merge IT LLC is in search of a dedicated Technical Support Specialist to join our team.
Please review the details below for a comprehensive overview--
Position Overview:
--Contract position with potential for extension and permanent placement based on performance.
--Onsite work required.
--Background checks and drug screening will be conducted.
--Compensation ranges from $22 to $25 per hour based on experience.
Key Responsibilities:
- Execute a variety of technical tasks either remotely or on-site to fulfill business and client needs.
- Lead small teams to deliver fundamental work packages in accordance with company protocols.
- Maintain documentation and reporting on completed tasks to ensure adherence to company and client standards.
- Address issues following company procedures to meet client expectations and assess escalations appropriately.
- Deliver exceptional customer service to both internal and external stakeholders to ensure a seamless experience.
- Exhibit adaptability in dynamic team settings to ensure consistent and effective contributions.
- Capable of adhering to established instructions and protocols.
- Demonstrated experience in IT Desktop Support environments.
- Utilizes information systems and technology functions in alignment with industry standards relevant to the role.
- Exhibits an organized work approach.
- Possesses strong customer service skills.
- Demonstrates routine administrative capabilities.
- Displays good interpersonal skills along with basic literacy and numeracy.
- Shows awareness of workplace health and safety standards.
We pride ourselves on having a team of skilled and ambitious professionals who drive growth by sourcing and delivering top-tier IT talent for our prestigious enterprise clients.
Merge IT is committed to equal opportunity employment. We celebrate diversity and strive to create an inclusive workplace for all employees. In compliance with federal regulations, all hired individuals will be required to verify their identity and eligibility to work in the United States.
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