Front Office Operations Assistant
12 hours ago
Caring Health Center is seeking a highly skilled and organized Front Office Operations Assistant to join our team. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our facilities.
Key Responsibilities:- Collaborate with the Medical Practice Manager, Senior Front Office Operations Manager, and Clinical Managers to ensure seamless patient flow and quality assurance.
- Maintain accurate minutes of all meetings.
- Ensure consistency and continuity of patient care and flow.
- Foster strong working relationships with Ancillary Services, Fiscal and Medical Divisions, Dental and specialty departments.
- Monitor staff performance and maintain staff reviews.
- Assign lunch and break time, ensuring proper staff coverage at all times.
- Order and monitor delivery of all supplies needed for front office.
- Collect all co-pays from patients and ensure timely reconciliation of petty cash funds.
- Complete all staff time sheets and ensure timely delivery to payroll.
- Maintain staff by recruiting, selecting, orienting, and training employees.
- Perform goodwill duties for patients, answer complaints, and promote patient satisfaction.
- Work closely with the billing department to ensure accurate and timely processing of medical encounter/billing forms.
- Monitor timely opening and closing of facilities.
- Greet patients and visitors with a friendly and professional manner.
- Oversee visitor/patient activities and ensure the waiting room, front entry, and reception desk are orderly and professional in appearance.
- Handle telephone inquiries in a professional and friendly manner.
- Maintain confidentiality of all health center information.
- Knowledge in human services/health-related field with one to two years of related experience in customer service or an Associate's Degree.
- Strong communication, written, and interpersonal skills.
- Basic computer skills.
- Detail-oriented and able to work accurately and efficiently in a fast-paced environment.
- Friendly, reliable, and professional in behavior and appearance.
- Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance, and the general public.
- Demonstrated decision-making and problem-solving competencies.
- This position may require the ability to work long and arduous hours.
- This position also requires the ability to use a computer, work at a computer workstation, and have some knowledge of a keyboard.
- Requires rotation with other Front Office personnel with little or no notice and can be between facilities.
- In addition, you will be required to cover later clinic hours, including weekends, between any Caring Health Center locations.
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