Operations Manager

20 hours ago


Springfield, Massachusetts, United States Center for Human Development Full time
Center for Human Development (CHD) is a leading provider of high-quality, community-oriented human services. We are seeking an experienced Operations Manager to join our Pine St. Clinic Outpatient Team in Springfield, MA.

As an Operations Manager, you will be responsible for overseeing the administrative staff and front office operations. This includes reviewing and correcting Southern Region Unbilled and Held Claims, ensuring accurate authorizations of all service lines, and monitoring internal and external referrals for accuracy. You will also be responsible for workflow management, oversight of all payment for services rendered, and maintaining in-depth data tracking to support improvements across programs.

Requirements for this role include a Bachelor's Degree, preferably in Business, and prior experience in billing and working with medical records. You must be well-organized, with attention to detail, and possess strong verbal and written skills. Additionally, you must be able to type standard letters and complete typewritten forms with accuracy and computer skills.

Success factors to excel in this role include displaying personal reliability, flexibility, critical thinking, creative problem solving, teamwork, and thoughtful decision-making. You must also have attention to time and detail, be a highly organized, self-motivated, and independent leader, and maintain confidentiality protocols.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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