Administrative Support Specialist

2 weeks ago


Fort Myers, Florida, United States Florida Rural Legal Services Full time
Position Overview:
The primary function of this role is to provide essential administrative and clerical assistance to the office personnel.

Key Responsibilities:
  • Welcome clients, potential clients, or visitors entering the office to assess their needs.
  • Handle various administrative tasks as needed, including:
  • Sorting, stamping, and distributing incoming correspondence and digitizing documents.
  • Copying, organizing, and scanning materials.
  • Direct potential clients who cannot be accommodated by the organization to suitable service providers, including outreach centers or legal assistance services.
  • Execute typing tasks as required.
  • Support community initiatives as necessary.
  • Compile and maintain statistical data related to clients.
  • When acting as an Intake Specialist, manage incoming calls and direct them or document case notes for the relevant staff member.
  • In urgent situations, evaluate potential clients. If the workload demands, the receptionist may be temporarily relieved of other responsibilities as determined by management to ensure case files are up to date.
  • Deliver outgoing mail to the postal service on a daily basis.
  • Perform additional tasks as assigned.
Qualifications:
  • High School Diploma or equivalent.
  • Typing proficiency of at least 50 words per minute.
  • Basic understanding of the legal system, dedication to the mission of the organization, and empathy for clients.
  • Ability to build positive relationships with clients, colleagues, and the community.
  • Strong organizational, interpersonal, and communication skills.
  • Capability to work both collaboratively and independently.
  • Effective utilization of available resources.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) and Case Management Systems.
  • Aptitude for performing well under pressure and meeting deadlines.
  • Bilingual in Spanish or Haitian Creole is preferred but not mandatory.


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