Global Security Operations Center Specialist

2 weeks ago


Austin, Texas, United States Control Risks Full time
Position Overview

Control Risks is seeking a dedicated Global Security Operations Center (GSOC) Specialist to support our esteemed clients in the electronics sector.

Key Responsibilities:

  • Monitor and manage a variety of GSOC technologies, including access control systems, intrusion detection, video surveillance, and emergency communication systems.
  • Oversee and maintain internal databases that govern GSOC protocols and workflows.
  • Coordinate and dispatch support services for emergencies, including medical, security, and natural disaster responses, ensuring effective communication with internal and external emergency teams.
  • Assess threat intelligence reports to identify potential risks to clients, utilizing open-source information and vendor alerts.
  • Document detailed incident information for logging and database management, ensuring accurate record-keeping.
  • Evaluate and escalate incidents appropriately, managing the response process from initiation to resolution.
  • Handle sensitive incidents with discretion, adhering to strict confidentiality and information security standards.
  • Maintain clear communication with the GSOC supervisor regarding ongoing operations.
  • Assist with special projects and additional responsibilities as directed by the GSOC Supervisor or Manager.

Qualifications:

  • A minimum of two years of experience in a call center, security command, or operations center environment, or a combination of education and relevant experience.
  • A bachelor's degree in a related field is preferred.
  • Experience in military or law enforcement is advantageous.
  • Proficient in Microsoft Windows and Office applications with strong computer skills.
  • Exceptional verbal and written communication abilities.
  • Demonstrated customer service skills and a professional demeanor.
  • Ability to manage multiple tasks and produce timely results in a fast-paced environment.
  • Capable of effective communication and operation under pressure.
  • Self-driven with the ability to make independent decisions while thriving in a collaborative team setting.

Compensation and Benefits:

  • Control Risks provides a competitive compensation package, including a transparent benefits summary.
  • Our discretionary bonus program rewards individual and company performance.

Salary Range: $55,000 - $60,000 Base, plus Bonus.



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