Guest Services Coordinator

2 weeks ago

Village of Williamsburg, United States True Connection Communities-Verena at the Reserve Full time
Job Overview

Position Summary

The Guest Services Coordinator acts as a representative for the community, fulfilling various roles in reception, customer relations, and hospitality. This position is essential in supporting the operational management of the community.

Company Profile

True Connection Communities (TCC) is an expanding Senior Housing organization dedicated to the Active Adult and Independent Living sectors. At TCC, each day presents a chance for our team members to forge meaningful connections with residents and their families. We offer opportunities to make a difference in lives, whether through direct interaction with residents or by supporting those who do. For further details about True Connection Communities, please visit our website.

Employee Benefits (subject to eligibility)

  • Comprehensive Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
  • Paid Parental Leave, Short-term & Long-term Disability Coverage
  • Generous Paid Time Off (PTO)
  • Paid Holidays
  • 401k Plan with Matching Contributions
  • Tuition Reimbursement Programs
  • Professional Development Opportunities & Free Online Training
  • Paid Training Sessions
  • Incentive Programs
  • Employee Assistance Program (EAP)
  • Referral Bonuses for Employees and Residents

Key Responsibilities

  • Creates a welcoming atmosphere for all visitors entering the community.
  • Handles incoming calls with professionalism, directing calls and taking messages as per established protocols.
  • Welcomes all guests in a friendly and professional manner.
  • Adheres to hospitality standards and procedures set by the company.
  • Ensures the lobby area is inviting, with pleasant scents and background music during shifts.
  • Manages visitor sign-in at the hospitality desk.
  • Informs residents of their visitors.
  • Guides visitors according to resident instructions.
  • Processes incoming mail and manages outgoing correspondence.
  • Maintains office supplies inventory and performs clerical tasks as assigned.
  • Updates and maintains the Emergency Phone Number Log at the hospitality desk.
  • Keeps resident emergency contact information current at the front desk.
  • Assists management with various administrative tasks.
  • Collects RSVPs for special events as needed.
  • Coordinates sign-ups for scheduled transportation services.
  • Possesses knowledge of community services and pricing, providing tours and information to families and prospective residents.
  • Keeps the hospitality desk and lobby organized and tidy.
  • Distributes maintenance request forms and forwards them to the appropriate managers.
  • Observes and reports any changes in residents' physical or mental health to supervisors and the Executive Director.
  • Collaborates with supervisors to foster a positive, hospitality-driven environment for all staff and residents.
  • Delivers exceptional customer service to residents and visitors, maintaining professionalism even in challenging situations.
  • Encourages a sales-oriented culture by engaging in community marketing efforts.
  • Participates in company-hosted webinars, meetings, and training sessions.
  • Performs additional related duties as assigned.

Qualifications

  • Experience in hospitality or hotel settings is a plus.
  • A high school diploma or GED is required.
  • Previous experience in public-facing roles is preferred.
  • Exceptional interpersonal skills and the ability to connect with diverse individuals.
  • Strong organizational, verbal, and written communication abilities.
  • Familiarity with multi-line phone systems, including answering and transferring calls.
  • Proficient in word processing and clerical tasks, with knowledge of Microsoft Office Suite.
  • Self-starter with initiative and the ability to work independently.
  • Effective communication skills with all levels of management, staff, and the public.
  • Availability to work flexible hours and participate in holiday events.

Work Environment

This role is situated in a professional office setting, utilizing standard office equipment such as computers, telephones, printers, and filing systems. The Guest Services Coordinator operates within a Senior Living Community, where there may be exposure to various health and safety risks.

True Connection Communities is an Equal Employment Opportunity Employer M/F/D/V, committed to providing equal employment opportunities to all qualified individuals without regard to race, color, religion, creed, ancestry, national origin, age, gender, gender identity or expression, marital status, disability, or other protected status as established by federal or state laws.

True Connection Communities complies with the Americans with Disabilities Act (ADA) to provide reasonable accommodations for individuals with disabilities.

True Connection Communities maintains a Drug-Free/Smoke-Free Workplace.

  • Lead Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    LEAD GUEST SERVICES COORDINATORJob Category: HOSPITALITY Requisition Number: SRFRO001580Job OverviewPosition Summary:As a vital member of the Front Office Team, the Lead Guest Services Coordinator serves as the primary liaison between guests, the establishment, and various operational departments. This role is crucial in shaping the initial impressions of...

  • Guest Services Coordinator

    2 weeks ago

    Village of Williamsburg, United States True Connection Communities-Verena at the Reserve Full time

    Job OverviewPosition SummaryThe role of the Concierge is to act as a welcoming representative for the community, fulfilling various responsibilities in customer service, hospitality, and administrative support as outlined in this document.Company ProfileTrue Connection Communities (TCC) is a dynamic and expanding Senior Housing organization dedicated to the...

  • Guest Services Coordinator

    2 weeks ago

    Village of Williamsburg, United States True Connection Communities-Verena at the Reserve Full time

    Job OverviewPosition SummaryThe role of the Concierge acts as a key representative for the community, fulfilling responsibilities related to reception, customer service, and hospitality, among other tasks as outlined in this document to support the community's operations.Company BackgroundTrue Connection Communities (TCC) is a dynamic and expanding Senior...

  • Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Commander, Navy Installations Full time

    Position OverviewThis role is integral to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program, under the Fleet Readiness (N92) and Commander, Navy Installations Command (CNIC).Key ResponsibilitiesThe incumbent will manage front desk operations and reservation tasks for the MWR Recreational Lodging Program. This includes overseeing various...

  • Guest Services Coordinator

    2 months ago

    Williamsburg, United States Williamsburg Lodge Full time

    DescriptionEssential Functions:Ensure high quality and consistency of guest service as per Hotel’s standardsCommunicate with guests before, during and after their stay, using a variety of operating systemsKeep accurate records of guest information and requestsEnsure inventory management is consistently monitoredFollow proper procedural policies and...

  • Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Commander, Navy Installations Full time

    Position OverviewThis role is integral to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program under the Fleet Readiness (N92) division of Commander, Navy Installations Command (CNIC). The individual in this position is responsible for managing front desk operations and reservation tasks within the MWR Recreational Lodging framework. This...

  • Guest Services Coordinator

    2 weeks ago

    Snowmass Village, Colorado, United States Limelight Hotels Full time

    Job OverviewSummaryThe Guest Services Coordinator is responsible for greeting and registering visitors, processing billing, and ensuring a seamless experience for departing guests. This role involves effective communication with housekeeping, maintenance, and guest services to address and fulfill guest needs.Key Responsibilities Greet guests upon arrival and...

  • Lead Guest Services Coordinator

    2 weeks ago

    Williamsburg, Virginia, United States Colonial Williamsburg Company Full time

    JOB DESCRIPTION: This position is exclusively for current employees of the Colonial Williamsburg Company. The Colonial Williamsburg Company offers a unique guest experience that blends historical charm with modern amenities. Our facility features well-appointed accommodations designed for both leisure and business travelers. The Senior Hospitality Front Desk...

  • Guest Arrival Ambassador

    3 days ago

    Village of Williamsburg, United States Seaworld Full time

    Job DescriptionAt Seaworld, we're committed to delivering exceptional guest experiences that create lasting memories. As a key member of our team, you'll play a vital role in ensuring our park runs smoothly while providing top-notch guest service with a positive and enthusiastic spirit.Key Responsibilities:Greet and interact with guests in a friendly and...

  • Guest Services Coordinator

    7 days ago

    Williamsburg, Virginia, United States Hotel Resource Full time

    Position Overview:We are currently seeking a dedicated Front Desk Receptionist to join our team at Hotel Resource. This role is essential in providing exceptional customer service and administrative support within our hospitality environment.Key Responsibilities:Welcome and assist guests upon arrival and departure.Manage incoming calls and direct them to the...

  • Guest Services Supervisor

    7 days ago

    Williamsburg, Virginia, United States Kingsmill Resort Full time

    Front Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes supervising Guest Service Agents and Concierge staff while ensuring high standards of guest service. Additionally, the supervisor will handle reports related to group billing and guest feedback on a...

  • Guest Services Representative

    2 weeks ago

    Williamsburg, Virginia, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality provider, offering spacious accommodations that allow guests to immerse themselves in rich historical experiences. Our locations provide convenient access to various attractions, ensuring a memorable stay for all visitors.Position OverviewAs a Guest Services...

  • Guest Services Representative

    2 weeks ago

    Williamsburg, Virginia, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is renowned for offering spacious accommodations that reflect the charm of historic settings, providing guests with an exceptional experience in hospitality. Our locations offer easy access to various attractions, ensuring that guests can fully immerse themselves in local culture and...

  • Guest Services Representative

    2 weeks ago

    Williamsburg, Virginia, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is dedicated to providing exceptional hospitality experiences, offering guests a chance to immerse themselves in a rich historical environment while enjoying luxurious accommodations.Position OverviewAs a Guest Services Representative, your primary responsibilities will include:Welcoming and...

  • Guest Services Representative

    7 days ago

    Williamsburg, Virginia, United States Westgate Resorts Full time

    Guest Services RepresentativeCompany OverviewWestgate Resorts is dedicated to providing exceptional vacation experiences. Our resort offers spacious accommodations that reflect the charm of historical Williamsburg, providing guests with an opportunity to explore American heritage while enjoying a relaxing getaway.Position OverviewAs a Guest Services...

  • Guest Services Coordinator

    2 weeks ago

    Isle of Palms, South Carolina, United States Islander 71 Full time

    Position OverviewIslander 71 Fish House & Deck Bar is on the lookout for enthusiastic and dedicated individuals to become part of our team at a vibrant fast-casual dining establishment.We are currently offering a role for:Guest Services CoordinatorWe seek candidates who are passionate about hospitality and are eager to greet and seat our varied guests,...

  • Guest Service Agent

    3 months ago

    Williamsburg, United States Holiday Inn Full time

    Guest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest's complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows...

  • Guest Services Coordinator

    2 weeks ago

    Snowmass Village, Colorado, United States Stone Bridge Inn Full time

    Position Overview:As a vital member of our hospitality team, you will play a key role in crafting unique and memorable experiences for our guests. Your primary responsibility will be to warmly welcome guests upon arrival and assist them throughout their stay, ensuring they feel at home and well-informed about our offerings.Seasonal employment opportunities...

  • Guest Services Coordinator

    2 weeks ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our people. We are a community of individuals striving for excellence, eager to elevate our skills and treat one another with respect and kindness. Our global team members craft extraordinary experiences for our guests, residents, and partners through a commitment to luxury and heartfelt service....

  • Guest Services Coordinator

    2 weeks ago

    Teton Village, Wyoming, United States Four Seasons Hotels Limited Full time

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals striving for excellence, pushing boundaries, and treating one another with respect and kindness. Our staff worldwide crafts unforgettable experiences for our guests, residents, and partners through a commitment to luxury and heartfelt...