Guest Services Coordinator
2 months ago
Essential Functions:
Ensure high quality and consistency of guest service as per Hotel’s standards
Communicate with guests before, during and after their stay, using a variety of operating systems
Keep accurate records of guest information and requests
Ensure inventory management is consistently monitored
Follow proper procedural policies and procedures
Ensure cleanliness of work areas, by following health and safety policies
Provide assistance to front desk and guest service attendants
Accommodate general and unique requests
Diffuse conflict or tense situations with guests and team members
Perform all other reasonable duties as needed
Required and Preferred Education and Experience:
Required: High school graduate
Preferred: College experience with Hospitality exposure
Qualifications:
Excellent oral and written communication skills, comfortable with public contact, and strong organizational skills.
Ability to (1) work with co-workers and the public with tact and courtesy; (2) work well under pressure; (3) react quickly to changing priorities
Strong skills in handling guests' complaints, must be able to maintain confidentiality
Prior public contact experience
Proficiency with computers (Internet, email, spreadsheets, etc.); Word and PowerPoint skills helpful
Ability to work independently; demonstrated dependability, punctuality, and efficiency
Standards: Maintain a positive, enthusiastic outlook; smile and greet guests both physically and verbally
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Source: Hospitality Online
-
Lead Guest Services Coordinator
2 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeLEAD GUEST SERVICES COORDINATORJob Category: HOSPITALITY Requisition Number: SRFRO001580Job OverviewPosition Summary:As a vital member of the Front Office Team, the Lead Guest Services Coordinator serves as the primary liaison between guests, the establishment, and various operational departments. This role is crucial in shaping the initial impressions of...
-
Guest Services Coordinator
2 weeks ago
Williamsburg, Virginia, United States Commander, Navy Installations Full timePosition OverviewThis role is integral to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program, under the Fleet Readiness (N92) and Commander, Navy Installations Command (CNIC).Key ResponsibilitiesThe incumbent will manage front desk operations and reservation tasks for the MWR Recreational Lodging Program. This includes overseeing various...
-
Guest Services Coordinator
2 weeks ago
Williamsburg, Virginia, United States Commander, Navy Installations Full timePosition OverviewThis role is integral to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program under the Fleet Readiness (N92) division of Commander, Navy Installations Command (CNIC). The individual in this position is responsible for managing front desk operations and reservation tasks within the MWR Recreational Lodging framework. This...
-
Lead Guest Services Coordinator
2 weeks ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timeJOB DESCRIPTION: This position is exclusively for current employees of the Colonial Williamsburg Company. The Colonial Williamsburg Company offers a unique guest experience that blends historical charm with modern amenities. Our facility features well-appointed accommodations designed for both leisure and business travelers. The Senior Hospitality Front Desk...
-
Guest Services Coordinator
7 days ago
Williamsburg, Virginia, United States Hotel Resource Full timePosition Overview:We are currently seeking a dedicated Front Desk Receptionist to join our team at Hotel Resource. This role is essential in providing exceptional customer service and administrative support within our hospitality environment.Key Responsibilities:Welcome and assist guests upon arrival and departure.Manage incoming calls and direct them to the...
-
Guest Services Supervisor
7 days ago
Williamsburg, Virginia, United States Kingsmill Resort Full timeFront Desk SupervisorOverview: Responsible for managing daily activities at the Front Desk and overseeing Bell and Transportation services. This role includes supervising Guest Service Agents and Concierge staff while ensuring high standards of guest service. Additionally, the supervisor will handle reports related to group billing and guest feedback on a...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is a premier hospitality provider, offering spacious accommodations that allow guests to immerse themselves in rich historical experiences. Our locations provide convenient access to various attractions, ensuring a memorable stay for all visitors.Position OverviewAs a Guest Services...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is renowned for offering spacious accommodations that reflect the charm of historic settings, providing guests with an exceptional experience in hospitality. Our locations offer easy access to various attractions, ensuring that guests can fully immerse themselves in local culture and...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is dedicated to providing exceptional hospitality experiences, offering guests a chance to immerse themselves in a rich historical environment while enjoying luxurious accommodations.Position OverviewAs a Guest Services Representative, your primary responsibilities will include:Welcoming and...
-
Guest Services Representative
7 days ago
Williamsburg, Virginia, United States Westgate Resorts Full timeGuest Services RepresentativeCompany OverviewWestgate Resorts is dedicated to providing exceptional vacation experiences. Our resort offers spacious accommodations that reflect the charm of historical Williamsburg, providing guests with an opportunity to explore American heritage while enjoying a relaxing getaway.Position OverviewAs a Guest Services...
-
Guest Service Agent
3 months ago
Williamsburg, United States Holiday Inn Full timeGuest Service Agent Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guest's complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows...
-
Guest Services Coordinator
2 weeks ago
Village of Williamsburg, United States True Connection Communities-Verena at the Reserve Full timeJob OverviewPosition SummaryThe Guest Services Coordinator acts as a representative for the community, fulfilling various roles in reception, customer relations, and hospitality. This position is essential in supporting the operational management of the community.Company ProfileTrue Connection Communities (TCC) is an expanding Senior Housing organization...
-
Guest Services Manager
1 month ago
Williamsburg, United States Williamsburg Inn Full timeDescription Responsibilities of Guest Service Manager: Oversees all guest operations, including front desk, bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff...
-
Guest Services Manager
1 month ago
Williamsburg, Virginia, United States Williamsburg Inn Full timeResponsibilities of Guest Service Manager: Oversees all guest operations, including front desk, bell staff, and transportation services to ensure quality and guest satisfaction. Good through knowledge of property management software (PMS) or hotel reservation software. Works closely with the Guest Service Operations Manager and night audit staff to ensure...
-
Guest Services Housekeeping Supervisor
2 weeks ago
Williamsburg, Virginia, United States Hilton Grand Vacations Full timeBecome a Part of Our Team as a Housekeeping Operations CoordinatorAre you dedicated to enhancing guest experiences through effective management? We are looking for a Housekeeping Operations Coordinator to join our esteemed team at Hilton Grand Vacations.Key Responsibilities:Oversee and manage housekeeping assignments for staff and supervisorsRespond to...
-
Guest Services
2 months ago
Williamsburg, Virginia, United States Colonial Williamsburg Full timeFrom the Historic Area to Hotels, Colonial Williamsburg mission that "the future may learn from the past" is part of everything we do. Colonial Williamsburg boasts a rich history as well, having hosted and entertained guests from around the world with an impressive collection of amenities including our hotels, guests homes, food and beverage outlets,...
-
Spa Attendant
5 days ago
Williamsburg, Virginia, United States Crescent Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Spa Attendant to join our team at Colonial Williamsburg. As a Spa Attendant, you will be responsible for creating a positive experience for our guests by ensuring the Spa, Retail area, and Female Locker Rooms are luxurious, comfortable, welcoming, and relaxing environments.Key...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Marriott Vacations Worldwide Full timeHourly Rate: $16.75 Shift: 1st and 2nd shift Compensation: $16.75/hour POSITION OVERVIEW Are you someone who excels in customer service and enjoys creating personalized experiences for guests? Do you have a keen eye for detail while managing multiple tasks? Do you appreciate a collaborative, team-focused atmosphere? If your answer is yes, then consider...
-
Guest Services Representative
2 weeks ago
Williamsburg, Virginia, United States Kingsmill Resort Full timePosition Summary: The primary role is to deliver outstanding customer service by welcoming and registering guests at check-in and throughout their stay, while managing payments and posting charges to guest accounts. Key Responsibilities: Foster positive relationships with guests at all times.Adhere to all policies, procedures, and service standards.Process...
-
Guest Services Representative
7 days ago
Williamsburg, Virginia, United States Colonial Williamsburg Company Full timePosition Title: Guest Services RepresentativeJob Category: HospitalityOverview:As a Guest Services Representative, you will play a vital role in ensuring a welcoming atmosphere for our guests. Your primary responsibilities will include assisting guests with check-in and check-out processes, handling inquiries, and providing information about our services.Key...