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Guest Services Coordinator

2 months ago

Snowmass Village Colorado, United States Limelight Hotels Full time
Job Overview

Summary

The Guest Services Coordinator is responsible for greeting and registering visitors, processing billing, and ensuring a seamless experience for departing guests. This role involves effective communication with housekeeping, maintenance, and guest services to address and fulfill guest needs.

Key Responsibilities

  • Greet guests upon arrival and allocate accommodations
  • Provide detailed information regarding the hotel, room availability, pricing, and amenities
  • Address guest concerns promptly and professionally
  • Manage room assignments for incoming guests, handle same-day bookings, pre-register guests as necessary, and occasionally escort guests to their accommodations
  • Collaborate with housekeeping to guarantee that all rooms are clean, organized, and well-equipped to meet guest expectations
  • Process payments and facilitate the check-out process for hotel guests
  • Work in tandem with guest services personnel to ensure efficient handling of guest luggage during check-in and check-out
  • Adhere to baggage tagging and ski storage protocols
  • Deliver messages, packages, or other items to guest rooms or designated areas promptly
  • Uphold a high standard of cleanliness in the lobby and luggage storage area
  • Create personalized baskets or special amenities for distinguished guests
  • Manage reservations, modifications, and cancellations
  • Recommend dining options and activities to guests
  • Handle cash transactions, post charges, reconcile daily transactions, and prepare deposits
  • Interact with guests and colleagues in a friendly, courteous, and professional manner
  • Perform additional duties as assigned