Patient Care Coordinator

4 weeks ago


Annapolis, Maryland, United States Ethos Veterinary Health Full time
Job Title: Patient Care Coordinator

The Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD is seeking a full-time Patient Care Coordinator to join our outstanding team.

Job Summary:

The Patient Care Coordinator (PCC) is responsible for maintaining communication lines between the doctor and client. This role requires an organized and dependable individual who can manage difficult situations with grace and a positive attitude.

Key Responsibilities:
  • Coordinate DVM Schedule
  • Oversee appointment schedule to maximize flow and number of patients seen
  • Ensure all rDVM records and radiographs are ready for each appointment, at least 24 hours prior to scheduled time
  • Introduce yourself to clients at the time of appointments and provide contact information for any needed follow-up questions
  • Communicate with DVM regarding appropriate scheduling
  • Review estimates with clients
  • Assist with ongoing communication with clients during the day
  • Ensure client calls and questions are handled within 24 hours and delegate, when appropriate
  • Review results with DVM and ensure clients are contacted by a member of the team within 1 business day of review
  • Send records to RDVM and clients, when finalized
  • Collaborate with technician and CSRs to ensure seamless patient care and effective communication
  • Handle challenges with grace, empathy, and professionalism
Qualifications:
  • Strong interpersonal skills with genuine passion for providing outstanding customer service
  • Ability to work as a team and collaborate with technicians and CSRs effectively
  • Excellent written and verbal communication skills
  • Professional phone manner
  • Ability to multitask and prioritize in a busy environment
  • Remain calm under pressure
  • Excellent work ethic and dependability
  • Previous veterinary experience is preferred
About Ethos Veterinary Health:

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.

The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.

Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Benefits and Compensation:
  • Compensation is based on experience and skill set
  • $18 - 24/hr
  • Medical, Dental, Vision
  • Employee Assistance Program
  • Employee Discount
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance
  • Professional Development Assistance
  • Referral Program
  • 401k and 401k matching
  • PTO and Paid Holidays
  • Parental Leave

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