Patient Care Coordinator
4 weeks ago
Job Summary:
We are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Atlantic Veterinary Internal Medicine & Oncology in Annapolis, MD. The successful candidate will be responsible for maintaining communication lines between doctors and clients, managing appointment schedules, and overseeing client communication.
Key Responsibilities:
- Coordinate DVM schedules to maximize patient flow and number of patients seen
- Ensure all DVM records and radiographs are ready for each appointment at least 24 hours prior to scheduled time
- Introduce yourself to clients at the time of appointments and provide contact information for follow-up questions
- Communicate with DVM regarding scheduling and review estimates with clients
- Assist with ongoing communication with clients during the day and ensure client calls and questions are handled within 24 hours
- Review results with DVM and ensure clients are contacted by a team member within 1 business day of review
- Send records to DVM and clients when finalized
- Collaborate with technicians and CSRs to ensure seamless patient care and effective communication
Requirements:
- Strong interpersonal skills with a genuine passion for providing outstanding customer service
- Ability to work as a team and collaborate with technicians and CSRs effectively
- Excellent written and verbal communication skills
- Professional phone manner
- Ability to multitask and prioritize in a busy environment
- Remain calm under pressure
- Excellent work ethic and dependability
- Previous veterinary experience is preferred
Benefits and Compensation:
- Competitive compensation based on experience and skill set
- Medical, dental, and vision benefits
- Employee Assistance Program
- Employee Discount
- Flexible Spending Account
- Health Savings Account
- Life Insurance
- Professional Development Assistance
- Referral Program
- 401k and 401k matching
- PTO and Paid Holidays
- Parental Leave
Ethos Veterinary Health is an Equal Opportunity Employer. We are committed to providing a safe and welcoming work environment for all employees and clients.
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