Patient Relations Coordinator

1 month ago


Annapolis, Maryland, United States Gastro Health Full time
About the Role

Gastro Health is seeking a highly organized and customer-focused Patient Relations Representative to join our team. As a key member of our team, you will be responsible for providing exceptional patient experience and ensuring seamless communication between patients and our healthcare providers.

Key Responsibilities
  • Answer and route incoming calls to the appropriate personnel
  • Schedule, confirm, and cancel office appointments as patients call in
  • Work on referrals and import demographics from the patient portal
  • Pick up voicemail messages on a daily basis
  • Verify patients' health plan benefits and obtain authorization, if needed
  • Assist patients with questions and/or concerns regarding procedures
  • Collect all applicable co-payments, coinsurance, deductibles, or outstanding balances from the patient and post all payments collected
  • Research and assist patients with questions regarding balances, including collecting applicable payments
  • Support the care center in areas such as assisting with record requests, managing the fax inbox, and scanning records
Requirements
  • High school diploma
  • 2+ years of experience in a medical practice or similar setting
  • Ability to multi-task, organized, and customer service
Benefits
  • 401(k) retirement plans with employer Safe Harbor Non-Elective Contributions of 3%
  • Discretionary profit-sharing contributions of up to 4%
  • Health insurance
  • Employer contributions to HSAs and HRAs
  • Dental insurance
  • Vision insurance
  • Flexible spending accounts
  • Voluntary life insurance
  • Voluntary disability insurance
  • Accident insurance
  • Hospital indemnity insurance
  • Critical illness insurance
  • Identity theft insurance
  • Legal insurance
  • Pet insurance
  • Paid time off
  • Discounts at local fitness clubs
  • Discounts at AT&T

Gastro Health is proud to be an Equal Opportunity Employer and does not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.



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