Care Management Coordinator

1 month ago


Annapolis, Maryland, United States Luminis Health Full time
Care Management Assistant

At Luminis Health, we are seeking a highly skilled Care Management Assistant to join our team. As a Care Management Assistant, you will play a critical role in ensuring that patients receive the treatment and services they require. Your primary responsibility will be to interact with Care Management staff, insurance agencies, and post-acute care providers to bring all aspects of a patient's care together.

Key Responsibilities:
  • Assist in the referral process by transmitting patient documentation using web-based software systems.
  • Prepare and distribute facility transfer packets, identifying missing documentation and initiating follow-up as needed.
  • Arrange transportation for patients to facilities or home, documenting patient choice and arrangements in the electronic medical record.
  • Facilitate effective exchange of information with post-acute facility liaisons, home care liaisons, and DME suppliers.
  • Use problem-solving skills to avoid delays, coordinating with Care Managers, Social Workers, or other personnel as needed.
  • Deliver patient notification letters, obtaining signatures and uploading them into the electronic record.
  • Assist in obtaining authorizations for transition to the next level of care.
  • Provide clerical and support functions to Care Management staff, promoting expeditious patient transfers and discharges.
  • Establish and promote positive working relationships with Care Managers, Social Workers, and administrative staff to facilitate discharge planning.
Requirements:
  • Bachelor's degree plus one year of related experience, or high school diploma or equivalent and three years of related work experience.
  • Experience in care coordination, Care management, disease management, hospital/acute care setting, or customer service preferred.
  • Knowledge of State and Local regulations, community resources, discharge planning, insurance verification, financial counseling, and/or medical billing a plus.
  • Ability to communicate effectively, required.

Luminis Health offers a comprehensive benefits package, including medical, dental, and vision insurance, retirement plan, paid time off, tuition assistance benefits, employee referral bonus program, paid holidays, disability, and life/AD&D for full-time employees, wellness programs, shift differentials/OT, commitment bonus, employee assistance programs, and more.



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